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概要
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. I have teaching experience during my tenure. The teaching quality was recognized by students. Have a certain basis of scientific research ability. I have participated in a number of clinical projects and psychological academic conferences for many times, so as to keep timely update of professional information.
工作经历
Customer Service Representative (CSR)
Providing introductory information about product to new customer through email.
Dealing with the inquiries and issues related to online products purchase and delivery related issues.
Following up with clients of US and Canada by email to check that they are still satisfied with their purchases.
Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.
Customer Service Representative (CSR)
To deal with customers from PH, HK, TH, and SG, on live chat for Food Panda Project.
Providing introductory information about product to new customer through chat.
Call Center Agent (BPO)
Enter the data of US clients in a specific software for mortgage company project.
Contact the clients via call when some data is missing.
Education program coordinator
Management of all the educational activities from two to 10th class.
Management of all educational issues regarding teaching staff from two to 10th class.
Controlling and managing the lectures schedule of all classes.
Responsible for managing whole discipline of senior section (two to 10th class).
Project & event manager
Management of all the events regarding exams (paper typing, printing, roll number slips designing and printing, result
cards designing and printing).
Event manager (functions in school like support gala, annual functions etc.).
Call Center / Customer Service Representative
Management of all the events regarding exams (paper typing, printing, roll number slips designing and printing, result
cards designing and printing).
Event manager (functions in school like support gala, annual functions etc.).