概要

Technically sophisticated and resourceful professional offering over Five+ years’ experience in system administration, IT support engineer, windows servers’ & client OS configuration, installation, troubleshooting, End user support and technical support. Instrumental in building and maintaining large computer systems, as well as planning, installing, configuring and optimizing IT infrastructures to achieve high availability and performance. Skilled in Microsoft windows servers, windows OS, systems security, MS 365, hardware, software management, storage management, backups solutions. Strong ability in identifying system vulnerabilities and security threats to determine the best course of action in protecting the integrity of network systems and enterprise-level environments. Adept at installing equipment, monitoring system operations, maintaining PC equipment and peripheral resources. Eager to pursue a next-level challenging position as a System Admin/IT Support/End user support/Desktop support in an organization offering genuine opportunity for career progression.

工作经历

公司标识
System Support Executive
Abacus Consulting
Mar 2024 - 代表 | Lahore, Pakistan

Enter Description

公司标识
Desktop Support Engineer
IP Care, COP 28, Expo City
Oct 2023 - Jan 2024 | Dubai, United Arab Emirates

Served as an "IT Support Engineer" for the COP28 Project at Expo City. Engaged in monitoring and proactively maintaining Windows installations using Acronis, Mac OS, software, printers, and addressing issues related to Office 365 and Windows 365. Managed and troubleshooted various equipment, including TVs, projectors, and sound systems. Addressed issues related to Office 365 applications, Office 365 users, and printers.
Key Accomplishments:
 
·    Installing and configuring computer and printers
·    Monitoring and maintaining computer systems and networks
·    Responding in a timely manner to service issues and requests
·    Providing technical support across the company
·    Setting up accounts for new users
·    Windows Image backup and restore
·    Fixing issues regarding Office 365
·    Fixing issues regarding Printer
·    Fixing issue regarding E-Mail
·    Update Inventory
·    Configure laptop
·    Installing windows through Acronis True Image
·    Ticketing system

公司标识
IT Assistant
Osmani & Co
Aug 2021 - Feb 2022 | Lahore, Pakistan

I am working as “IT Assistant” at Osmani & CO for managing and supporting IT infrastructure. I maintain the computer networks of all types of organizations, providing technical support and ensuring the business operation runs smoothly.
Monitoring and proactive maintenance of Windows installation, Hardware & Software, Windows Image Backup and Restore, Printers, Photocopier Machine, Active Directory, Office 365, DNS & Zoom support and basic networking. Manage and troubleshooting of equipment such as TV, sound system etc. during the online meetings.
Troubleshooting of applications, antivirus and system security. Monthly windows updates installation on all system to enhance system security and performance.
 
Key Accomplishments:
·         Installing and configuring computer hardware, software, systems, networks, printers, and scanners
·         Monitoring and maintaining computer systems and networks
·         Responding in a timely manner to service issues and requests
·         Providing technical support across the company (this may be in person or over the phone)
·         Setting up accounts for new users
·         Repairing and replacing equipment as necessary
·         Windows server data backup
·         Manage CCTV
·         Possibly training junior staff Installing and configuring computer hardware, software, systems, networks, printers, biometric machine and scanners
·         Repairing and replacing equipment as necessary

公司标识
IT Support Engineer
Mindbridge Pvt. Ltd
Mar 2019 - Dec 2021 | Lahore, Pakistan

Acting as a “IT Support Engineer” at Mindbridge for managing and supporting our customers IT infrastructure which comprised of over 60 + servers, SAN storage devices, backup solutions, Management of Individual Application configuration, patching coordination for IIS and the supported application as well as supporting high-availability and load management.
Monitoring and proactive maintenance of Windows installation, Mac OS, Hardware & Software, Printers & Zoom support and basic networking. Manage and troubleshooting of equipment such as TV, projector, sound system etc. Troubleshooting of applications, antivirus, domain user, Photocopier and scanner. Monthly windows updates installation on all system to enhance system security and performance.
Key Accomplishments:
 
·         Installing and configuring computer hardware, software, systems, networks, printers, and scanners
·         Monitoring and maintaining computer systems and networks
·         Responding in a timely manner to service issues and requests
·         Providing technical support across the company (this may be in person or over the phone)
·         Setting up accounts for new users
·         Repairing and replacing equipment as necessary
·         Testing new technology
·         Windows Image backup and restore
·         Possibly training junior staff Installing and configuring computer hardware, software, systems, networks, printers, and scanners
·         Repairing and replacing equipment as necessary
·         Fixing issues regarding applications of different projects (Telenor, Jazz, Food panda)
·         Fixing Cisco IPCC Finesse Issues

公司标识
Desktop Support Engineer
G3 Engineering Consultants
Nov 2015 - Jan 2019 | Lahore, Pakistan

Lead the process of windows servers Installation and configuration, AD, DNS and DHCP server’s management, troubleshooting, IP reservation for network devices. Provided a high level of customer service support for office automation applications, PCs and laptops, and printers, including after hour support. Responsible for managing and maintaining end-user computer environments including troubleshooting and end user training.
 
Key Accomplishments:
·         Responsible for managing and maintaining end-user computer environments including troubleshooting and end user training.
·         Supported hardware/software evaluation, both physical and virtual technologies, and capacity planning.
·         Provided a high level of customer service support for office automation applications, PCs and laptops, and printers, including after hour support.


 
 
·         Configure antivirus software to fully protect IT environment and configure the OS backup.
·         Monitor the performance of the computer systems and address issues as they arise.
·         Provide technical support for software reconfigurations to aid in function customization.
·         Test software performance throughout the desktop network to ensure peak performance.
·         Install computer hardware and software on desktops to keep versions current.
·         Initiate and complete Microsoft Windows operating system updates.
·         Network with LAN/WAN and active directory for continuous company connection.
·         Troubleshoot desktop errors and provide support and maintenance for the end-user desktop experience including hardware and software.
·         Managed company website (https://g3ec.com/)
·         Managed DVR CCTV camera

公司标识
Desktop Support Engineer
MB Services FZ LLC
Aug 2022 - Nov 2024 | Dubai, United Arab Emirates

Conducting proactive monitoring and maintenance for Windows installations, Mac OS, hardware, and software. Providing support for printers, Zoom, basic networking, and addressing administrative issues. Managing and troubleshooting various equipment, including TVs, projectors, and sound systems. Addressing application, antivirus, domain user, and scanner issues. Implementing monthly Windows updates across all systems to enhance overall system security.
Key Accomplishments:
 
·    Installing and configuring computer Chrome Box’s, systems, networks, printers, and scanners
·    Monitoring and maintaining computer systems and networks
·    Responding in a timely manner to service issues and requests
·    Providing technical support across the company (this may be in person or over the phone)
·    Setting up accounts for new users
·    Repairing and replacing equipment as necessary 
·    Testing new technology
·    Windows Image backup and restore
·    Repairing and replacing equipment as necessary
·    Fixing issues regarding applications of different projects (Bank of London)

技能

初学者 CCNA
中级 Communication Skills
熟练 Computer Installation
中级 Computer Network Operations
熟练 Computer Proficiency
中级 Configuration Switches
中级 DHCP
中级 DNS
中级 Fluent in English
熟练 Installation and Software Configuration Skills
中级 International Client Dealing
熟练 MCSE Hardware
熟练 Office 365
初学者 One Drive
中级 Persuasion Customer
熟练 Problem Solving
初学者 Share Point
初学者 Softwares Design
初学者 System Administration
熟练 Technical Skills
熟练 Troubleshooting
熟练 Troubleshooting Skills
熟练 Windows
熟练 Windows Intune
熟练 Windows System Administration

语言

熟练 乌尔都语
中级 英语