Manage to achieve of regional M2M/IoT & Related sales targets also negotiate and close deals.
Work with Product Managers to identify barriers to success, prioritizing opportunities, and mitigating risks to the channel.
Meeting Monthly Sales Targets in terms of Revenue Addition of assigned target amount through different products in GSM/Fixed Data/Cloud segments.
Responsible for gross adds in the existing base for a full range of voice, mobile data, and ESS solutions to the client base. Exploring and driving new growth avenues through an existing client base.
Seeking new business ventures and developing customized solutions for the corporate sector.
Prevention, Retention & churn management for assigned portfolio.
Contract renewals, negotiations, comparative analysis with customers & coordination with HQ product & channel teams. To retain, service & grow large & SME accounts.
Responsible for providing monthly invoices to the tagged portfolio & billing collection management.
Timely identification of problems and duly managing customer service establishments that leads to new referrals
Ensure smooth customer handling and customer experience management.

·       Manage to achieve of regional M2M/IoT & Related sales targets also negotiate and close deals.
·       Work with Product Managers to identify barriers to success, prioritizing opportunities, and mitigating risks to the channel.
·       Responsible for selling and servicing M2M/IoT portfolio to meet and exceed sales targets by acquiring new accounts through prospecting, lead generation, and networking.
·       Pre-sales and post-sales support to customer and internal stakeholders.
·       Ascertain customer needs and then identify and explain the appropriate Zong value proposition.
·       Manage daily visit, deployment, contract management, upselling, servicing, bulk activation.
·       Responsible for retention & churn management (CLM), complaint management SLA and account management
·       Smooth/proper customer handling which includes tracking and utilities, insurance & transportation companies.
·       Responsible for payment collections.

PROMOTED TO CORPORATE RELATIONSHIP MANAGER
Managing corporate sales, providing Back & Support to the corporate customers.
• Managing Pakistan’s largest Government B2G and B2B accounts and Providing Business solutions as per their requirements and creating needs as well.
• Businesses Acquisition of new accounts. Manage, Retain and Acquire high value corporate accounts.
• To ensure adherence to the PTCL Group policies, SOP’s and other instructions including Confidentiality of client & information.
• Remain abreast on all current Policies, Procedures, Product, Promotions and value-added services offered by the Group.
• Ensure targets as per SQS KPI’s and special projects assigned by management.
• Providing best packages to share Cost-benefit analysis for corporate accounts and recovery.
• Maintaining a healthy pipeline for future prospecting.
• Remain proactive / vigilant with competitors offered products & VAS information and share with respective line.
• Timely signing of business contract as per approval note and maintain documentation.
• Extending complete required services (Churn management, receivable, portfolio management etc.) To the new account till the time of handover to relevant team for Company registration.
• Daily visits to new/existing accounts to maintain healthy relationships with customers.

Handling Portfolio of more than 4500 high-profile individuals of Ufone and PTCL.
Providing basic technical support for customers on a wide range of company products and packages with more than90% resolving issues rate.
Remained courteous and calm, even during moments of customer dissatisfaction.
Identify, contact, and build new relationships with prospective customers.
Record and maintain the records of the sales and customers.

To plan organize and implement the sales strategies.
To meet with high net worth individual and corporate clients (existing & Potential) to provide them guidance and pursue them to do investments with AMIM.
To do market analysis and provide information to clients about when, where and how to invest their money.
To design investment strategies for clients by identifying Customers need.
To manage the mutual fund portfolios of clients and provide them handsome returns on investments by diversified investments.
Customer relationship management is a key part of my job here at AMIM.
To Ensures that the customer service level is correctly identified and make necessary arrangements to provide services accordingly to increase customer satisfaction.

• Working on TAB’s (Software) and Member of “BSD-Warid Operation Support Center” Team.
• Managing Companies’ Security Refund and managing
• Managing strong client relationships, conflict resolution.
• Regularly update relevant departments such as Business Service Support and Operations on Matters related to Corporate Customer accounts.
• Provide total solution to large corporations and the high profile clients and Provide timely solutions to client inquiries and complaints.
• Successfully enhancement of the revenue of the corporate portfolio.
• Responsible for resolving customer complaints on a regular basis and made sure of maintaining a healthy relationship.
• Cross-selling VAS (Value Added Services) to Corporate on a large scale, including Internet Solutions, SMS Packages and Mobile Handsets.
• Also provide Location based services to customer and resolve complaints and provide troubleshooting.

A Trainee Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service, and Cleanliness to customers. Trainee Managers perform and Learn variety of tasks, which may include

• Planning for each shift, Inventory Management.
• Monitoring performance during the shift.
• Taking action to ensure the team is meeting McDonald’s standards.
• Monitoring food safety, security, and profitability.
• Communicating with the next Shift Manager to help prepare him/her to run a great shift, too.
• Trainee Managers may also be responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.
• Daily Maintenance and Cleanliness, Managing Crew and Training.
• Quality Food Production and Provide Exceptional Customer Service.

• Worked at Sidat Hyder Software to manage all restaurant related activities.
• Initiating and executing all the sales activities in store. Driving team for sales target achieving, and pushing team for performing extra mile.
• Sales budgeting and targets assignments to the Teams and its proper execution.
• Profitability Management. Stock Management with compatibility of sales levels. Human capability enhancement.
• Ensuring Quality in all domains i.e., Customer Services, Product Quality, Hospitality, Maintenance, Team Training and Growth. Preparing and sharing competitor report every month.
• Efficient cost management including realization of labor force.
• Ensures 100% customer satisfaction by maintaining the highest level of quality, service and cleanliness (QSC).
• Take measures to improve the sales and profitability.
• Assignment and monitoring of tangible and intangible targets to restaurants.
• Ensuring compliance of issues reported and recorded by respective functions especially Quality Assurance Department.
• Implementation and execution of all marketing and promotional activities.
• Training and hiring of labor force in conjunction with HR plan.

• Manage and Coordinate all Marketing advertising and Promotional activities.
• Analysis of current market conditions and competitor information.
• Develop and implement marketing plans and Projects for existing Products.
• Manage the productivity of the marketing plans Projects.