概要

Email: zunishzehra789@gmail.com
I am industrious, enthusiastic and motivated. I am a MS in Management Sciences with more than 4 years of experience in general banking operations, retail-inbound, import work Internships and NGOs Projects. I am keen and dedicated to learn new skills to improve my professional experience for the benefit of the organization for which I work for. I want to work for an organization where I can utilize my acquired education and skills for continuous growth and advancement.
ACTIVITIES
Internship at Sindh Bank Limited, Karachi (14 July, 2014 06 Sep, 2014).4 Days Training Program at BRITISH COUNCIL TRAINING CERTIFICATE(22 Aug, 2013 25 Aug, 2013). Internship at National Bank of Pakistan (01 June, 2012 to 14 July, 2012).Internship at First Women Bank, LTD (10 June, 2011 to 10 August, 2011).2 Months English Language Course from INTRA (June, 2010 July, 2010).

工作经历

公司标识
Human Resource Manager and Business Development Manager
Shaheen BUSINESS CONSULTANTS SOFTWARE AND WEB DEVELOPMENT SMC-PVT LTD 18-Hazari Jhang
Aug 2023 - Mar 2024 | Jhang, Pakistan

Human Resource Manager & Business Development Manager (07th Aug, 2023 -
07th Mar, 2024)
Responsibilities: I am responsible to work as Human resource Manager and Business Development Manager. I am responsible to manage the Accounts, salaries, staff and office management. I am responsible for Tax consultation of Annual Income Tax Returns, NTN Registration, and Companies registration. I am doing work here a field staff as well as for new business collection. I am doing cold calling for taking follow ups from the clients and customers. I am providing trainings to junior staff for Marketing and Accounts. I providing consultancy for the new business creation, also providing consultancy to the students for the further Admission apply, providing consultancy for job apply.

公司标识
CUSTOMER SERVICES OFFICER
U Microfinance Bank
May 2019 - Feb 2020 | Karachi, Pakistan

I was opening Accounts of borrowers and non-borrowers. I was activating Cheques, ordering new ATM Cards for borrowers and non-borrowers account holders. I was dealing with borrowers regarding the borrowing. I was providing information about the banking products to the customers. I was handling cash responsibilIties as a cash officer also. I was creating TDRs. I was maintaining all the registers and files. I was also working on UPaisa account opening, closing, cash withdrawal and on deposit.

公司标识
Customer Services Officer
Advans Pakistan Microfinance Bank Limited
Sep 2018 - May 2019 | Karachi, Pakistan

I was work on Loan Applications, Account Opening and Loan Disbursement.
I was providing product information to the clients.

公司标识
Bancasurrance Sales Executive - JLI, NBP
JUBILEE LIFE INSURANCE PVT LTD.
Apr 2018 - Aug 2018 | Karachi, Pakistan

Jubilee Life Insurance, National Bank of Pakistan, Karachi Bancasurrance Sales Executive, (30th April, 2018  31st August, 2018)Responsibilities I have done job in Jubilee Life Insurance as a BSE.I was selling the future Lifesaving Products of the Jubilee Life Insurance Company with NBP Bank.I have also taken some trainings from the Jubilee Life Insurance info to provide the details to NBP customers and also to the NTBs.

公司标识
PHONE BANKING OFFICER
United Bank Limited (UBL)
Jul 2016 - Sep 2017 | Karachi, Pakistan


Phone Banking Officer- Retail Inbound Fulcrum Pvt Ltd, United Bank Limited, Karachi 14 July, 2016 - 30 Sep, 2017 I have done job in UBL as a PBO in Retail Inbound department. My job duty was to facilitate customers on the call. Full fill customers need, taking the complaints from customers regarding their problem and sent to via service request system and also via email to the team leader to get it quick solution of the customer complaints. I was making the installment based payment of the customer, which customer wants to install it through his/her credit card and when customer is unable to pay at the single attempt. I was doing the work on Branch Banking Products, Bancasurrance (efu), Net banking, UBL Digital app, Credit card products, Cashline, UBL Drive and on Personal Loan as well. I was taking the request for all UBLs loan related Products and also the Branch Banking related products.

公司标识
Business Development Executive
Premio Travels And Tours Private Ltd
Jan 2016 - Mar 2016 | Karachi, Pakistan

Premio Travels and Tours Private Ltd., KarachiBusiness Development Executive, (1st Jan, 2016 31st Mar, 2016)Responsibilities I have done work on Basic Ticketing (ABACUS, GDS).I had done work on customize Tourism Packages of UMRAH and Toursims (World Tour), sales of tourism packages.I had done work on Inbound calls (call backs as well as for taking the follow ups from the customers).I was manage the Office Accounts, Petty Cash, Customer Invoices, and Salaries of the Employees, generate new ideas for the different Tourism packages, gave trainings to the also new employees.I was also helping or take part for the decision making of the office issues and some other issues of the customers and employees, etc.

公司标识
IMPORT ASSISTANT
INTERNATIONAL CARGO MANAGEMENT
Apr 2015 - Sep 2015 | Karachi, Pakistan

(06 April, 2015 – 05 Sep, 2015)
I have done work on making the new Routing Orders for the LCL and FCL of Import. I was handling overseas clients, filing non-manifest client. Import documentation.

公司标识
Bancasurrance Sales Officer HBL
Jubilee Life Insurance Pvt Ltd.
Oct 2014 - Feb 2015 | Karachi, Pakistan

Jubilee Life Insurance, Habib Bank LTD., Karachi Bancasurrance Sales Officer, (27th Oct, 2014 23rd Feb, 2015)Responsibilities I have done job in Jubilee LifeInsurance as a BSO.I was selling the future Lifesaving Products oftheJubilee Life Insurance Company with HBLBank.I have also taken some trainings from the Jubilee Life Insurance for to provide the details.

公司标识
Internee
Sindh Bank Ltd.
Jul 2014 - Sep 2014 | Karachi, Pakistan


I was working as an intern. Internship was based on 8 weeks. It was unpaid. 

公司标识
FINANCE OFFICER
BAANHN BELI-ORGANIZATION
Jan 2014 - Feb 2014 | Karachi, Pakistan

Finance Officer
Baanhn Beli- Organization
(1 Jan, 2014 - 28 Feb, 2014)
I have done work in Non-Profit Organization. I was done work on:
Bank payment vouchers, cheques preparation, Bank receipts vouchers, cash receipts vouchers, cash payment vouchers, purchase vouchers, journal adjustment vouchers, journal vouchers. I filled the all above vouchers and other related documents. I have filled monthly E-filling form of income tax preparation. I have worked on Banks and Customers Reconciliations on regular intervals. To submit online receipts of income tax deductions at source on regular basis. Timely maintain & update all workings i.e Prepaid, Rental Schedules and others. Maintain and follow up for collection of Income Tax & Sales Tax receipts on regular intervals. Any other work assign by Manager Finance & Assistant Manager Finance. Tax Preparation, Voucher Management, Financial Statement Analysis, General Ledger, Cash book, etc.

公司标识
CONSTITUENCY LONG TERM OBSERVER NA-215
INDUS RESOURCE CENTER, FAFEN
Mar 2013 - May 2013 | Khair Pur Mir, Pakistan

General Election Observer
Indus Resource Centre, FAFEN Khairpur
(1 March, 2013 - 31 May, 2013)
I was doing work as an observer (Constituency Long Term Observer) at NA-215, observation of General Election process. Conduct interviews from Returning Officers. Conduct interviews from National level Politicians. Conduct interviews from Party unit In-charge. Observe Nomination paper process, Scrutiny process in Returning Officer’s Court. Observe appealing process in Sukkur High Court. Attend Political Rallies. Conduct interviews from District Election Commissioner. Attend Presiding Officers one day training according to my schedule. Work with STAEP Team members for the purpose of giving training to one day or Short Term Observers (STOs) for Election Day Observation in Taluka Khairpur, Kotdiji. Work with International Europeans Union Observers from Election Day to till announcement of final results of all MNAs. I had monitored to one day observers on Election Day, etc.

公司标识
Internee
National Bank of Pakistan, Khairpur Mirss
Jun 2012 - Jul 2012 | Karachi, Pakistan


I was working as an Intern. Internship was based on 6 weeks. It was unpaid.

公司标识
Internee
First Women Bank Ltd, Khairpur Mirss
Jun 2011 - Aug 2011 | Khair Pur Mir, Pakistan


I was working as an intern. Internship was based on 8 weeks. It was unpaid.

学历

Mohammad Ali Jinnah University
哲学硕士, Masters of Science Management Sciences‎
Finance
Completed
2018
Shah Abdul Latif University
硕士, 工商管理学士学位, BBA‎
Finance
CGPA 3.4/4
2013
Government College for Women, Khairpur
中级/A级, 理学院(工程预科), F.Sc Pre-Engineering‎
Mathematics, Physics, Chemistry
所占比重 60%
2008
P.A.F Academy Karachi
大学入学/0级, , Secondary School Certification Examination‎
Biology, Mathematics, Physics
等级 C
2006

技能

熟练 Quality Assurance
熟练 Ability to Maintain Professionalism
熟练 Ability to Promote a Positive Image of the Bank
中级 Accounting
初学者 Accounting Skills
初学者 Accounts Administration
初学者 Accounts Coordination
初学者 Accounts Management
初学者 Accounts Payments Handling
初学者 Accounts Receivable Command
初学者 Accounts Reconciliation
中级 Analytical Ability
中级 Analytical Skills
熟练 Appointment Setting
初学者 Asset Management
中级 atm card complaints
初学者 Bank Ledger Reconciliation
中级 Banking Knowledge
初学者 Basic Accounting
熟练 Branch Banking
熟练 Branch Support
中级 Branchless Banking
初学者 Business Development Process
熟练 Business Development Strategies
熟练 Call Controls
熟练 Can Easily Prepare and Organise Documents
初学者 can work as a reporter
熟练 Client Support
熟练 Client Dealing
熟练 Client Management
熟练 Client Relationship
熟练 Client Relationship Maintaining
中级 Cold Calling
熟练 Communication and Interpersonal Skills
熟练 Complaint Handling
中级 Compliance Officers
熟练 Comprehend Customer Queries
熟练 Computer Basics
中级 Conflict Management
熟练 Conversation Skills
熟练 Convincing abilities
熟练 Cooordination Skills
熟练 Coordination And Ability To Organize
初学者 Corporate Tax Filings
中级 Credit Cards
中级 Critical Thinking
初学者 CRM Database Management
初学者 Cross Cultural Communication Skills
熟练 Customer Care Knowledge
熟练 Customer Contact Skills

语言

熟练 旁遮普语
熟练 信德语
熟练 乌尔都语
中级 英语

Rameeza 联系人

Zulifqar Ali
Advans Pakistan Microfinance Bank Limited
muhammad Ahsan ibrahim
U Microfinance Bank
Rameeza Nil Zia
indus resource centre irc khairpur