Monitoring Tier 3 Data Center Cloud Customer Equipment Server, Virtual machines, ISR Router, ISP Switch, Network Devices, coordinate with the vendor of STC and Mobily.
Problem resolution through ITIL procedures technical escalation to higher levels operations team by the email and phone call.
 React on alarms and requests following precise and send email to the cloud/internal customers and external customers.
 Documents all technical support cloud services activity is onsite and offsite.
 Customer requirements according to operations procedures physically visit on Madina region for Ministry of health Project in different hospitals.
 Customer requirements according to operations procedures physically visit on different areas of KSA for (ISP)Zain Project.
 Scheduled Level 1 tasks and assist in L2 tasks within the cloud operation team as a requirement of the cloud customer.
 As best practices operation supports continuous improvement efforts and the change management effects associated with the implementation of improvements.
 Working on the Solarwinds 24x7 domain environment escalating incident on Service Now for creating and managing tickets.
 Record detailed information into the Service Desk ticketing system Day-to-day support activities including ticket creation and resolution.
 Managing multiple tickets at one-time emails and ticketing systems monitor technical issues to ensure timely resolution.
 Providing timely and thorough input for regular status reporting.
 React on alarms and requests following precise and written operations procedures.
 Procedure feedback and initiation.

Hands-on experience of VISTA Entertainment Software.
Manage Application Server with OS R2012 Data Center 64Bit.
Vista Application Deploy on Dell Server R320 & R430.
Creating Users in Back Office.
Configure Outlook and emails in different branches of the cinema across Pakistan and South Africa.
MS Office Applications (Outlook, Excel, Word, PowerPoint, Project, Visio, etc.)
Installing, upgrading, migrating & troubleshooting of Windows
Add & Manage Workstations & Printers in Back Office.
Users Access POS in Box Office for Ticketing.
Users Access POS in Concessions Food Area for Sailing food items.
Manage Users POS ID & Back Office ID.
Manage Back Office, Shows, Movie Times & Scheduling.
Installation Thermal Epson & Posi flex Printers.
Technical Level Support to Client and Different Branches in Nationwide.
Using Teamviewer, Remote Desktop Connection (RDC). & Any Desk Tools.
Report Technical Problem Related to Hardware and software issues, Records, Etc.,
Meeting with different vendors & Clients regarding Operations, assets and IT Related Things.
Network Side Support
Configure Cisco POE L3 SF 300-24 Port & Cisco SG-52 Port Switches.
Manage All Wi-Fi Routers.
Configure & Installed Network Printers in different departments.

System Side Support
 System Deployment, System Support 24*7 Domain Environments.
 Installation client-side around more than 400 plus computers.
 Hands-On Experience All Types of Operating Systems, Win Vista, 2003, Win 2007, Win 2008, Win 2010, Win Server 2012, Win Server 2016 & Win Server 2019.
 Creation and deletion of username and passwords of employees from Domain Controller.
 Active Directory, DC, ADDC, DNS, DHCP, WDS.
 Installing & configuring system hardware and software.
 Monitoring System performance & implements performance tuning.
 Managing computer parts, supplies, and materials for the purpose of ensuring the availability of items commonly required to pc hardware.
 Attend and participate in team meetings as designated.
 Managing stocks of equipment and Meeting with 3rd party clients and vendors.
Network Side Support
 Troubleshoot the issues of Network connectivity.
 Configure the Cisco 3560 and 2960 Switch.
 Cisco Enterprise Router 2800 Series.
 Configure & Installed Network Printers on different floors and departments.
 Investigating & Troubleshooting of Client complaints.
 Technical support to users on-site or remote.