概要

·         Management executive with 19+ years of extensive hands-on experience in  Sale Operations Management, Retail Sales & Operations Management, Retail DevelopmentDistribution & Franchise Sales Management,   IMT–LMT–GTM Sales Management,  Customer Relationship Management,  ensure profitable growth in sales, revenue through planning, execution and management of a supportive team.


·         Adept at working with multiple brands and consumer segments with in multiple regions at a time.


·         Skilled strategist who can transform plans into workable solutions and benchmark performance against key operational targets/goals.


·         Skilled team leader who accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining employees as developed teams 


COVER LETTER


I am confident that my 19+ years of hands on experience in Sales Operations Management, Distribution/Franchises Management,  Retail Sales & Retail  Operations ManagementRetail Development,  IMT–LMT–GT Sales ManagementManager Operations, Customer Service Management  with fashion retail and distribution network company will prove to be beneficial for your esteemed organization.



In my last job I was working as Regional Sales Manager   – Punjab (Central & North) + KPK  with a Largest Cosmetic Brand Distributor, Retailer and Marketers in Pakistan.


Develop, propose and execute Regional plans and objectives in terms of shipment volumes, in market sales, share of market, share of consumer, outlet coverage, priority accounts targets and other key sales indicators within the multiple regions upwards of Sargodha till Peshawar & Mardan.



In concise my skills are as under


·         Sales Operation Management Expertise


·         Retail Operations & Management Expertise


·         Expertise to Develop key accounts management (KAM) segment in coordination with distributors


·         Consumer Goods Sales, Distribution / Franchise Networking and Marketing expertise


·         Expertise in Product Development and in successful launch of profitable new products.


·         Ensure clear and honest communications across all sales channels.


·         Train sales force as per new emerging trends in the market.


·         Ability to measure and analyze Key Performance Indicators (ROI & KPIs)


·         Team Building & Leadership Skills


·         Ability to drive issues to closure with Very Strong Leadership expertise


·         Excellent Communication and People Management skills


·         Business Acumen


·         P&L Management  with Revenue Goal/Growth Attainment


·         Customer Service & Customer Relationship Management Skills


·         Strong Interpersonal, Analytical and Problem Solving Skills


·         Computer Competences and Reporting Skills


·         Experience and Skills in Managing and Handling Large Team within Multiple Regions



In my last job I used to travel frequently in all Punjab, Islamabad, Peshawar , Abbotabad, Mardan for company as it included in my territory and knows all the allied markets very well



Hopefully you will consider me for the above said position to give me a chance and I am assuring to prove my words and myself practically on ground.




Looking forward to hear from your side very soon



Regards


Muhammad Modassir Hafeez


Cell: +92 314 4006007   ,   +92 322 8866007


E-mail : mmodassirhafeez@yahoo.com


工作经历

公司标识
REGIONAL SALES CONSULTANT MANAGER
SALES DEVELOPMENT CONSULTANTS
Aug 2021 - 代表 | Faisalabad, Pakistan

Providing sales and retail development consultancy to different Sole Proprietors, Business Distributors, Franchise Sale Operations and Professional Businesses in my associated region.
·         Develop Sale/Retail Strategy that supports the segment priorities and introduce an implementation plan to support the strategy that is measureable.
·         Identify growth and new business investment opportunities to increase brand presence strategically.
·         Deal with customer queries or complaints to collect customer feedback and market research.
·         Develop, monitor and analyze Sales Team performance and suggest improvements for sales team by providing them with tools to achieve targets also initiated with a result-oriented sales incentive programs to revive and motivate sales operations while implementation of successful KPIs.
·         Sets the targets and goals, train the staff, motivating team’s performance and driving them to reach targets. Hiring and restructured sales team to convert them into high performance result oriented team.
·         Develop and plan the replenishment process in respect to the high growth of business.

公司标识
REGIONAL SALES MANAGER
BAYS INTERNATIONAL
Jan 2013 - Jun 2021 | Lahore, Pakistan

Associated with the Bays International – Makeup City; The largest cosmetic seller, Brand Distributors and marketers in Pakistan:
·         Develop and implement Annual Sales Plans and effective sales strategies by looking after all LMT Sales, Distribution/Franchise Sales Operations and Professional Business Channel by maintaining standards and increasing sales at each channel.  
·         To develop a Retail Strategy that supports the segment priorities and introduce an implementation plan to support the strategy that is measureable.
·         Sets the targets and goals regionally and train the staff, motivating team’s performance and driving them to reach targets. Restructured sales team and converted them into high performance team.
·         Establish productive and professional relationship with distributors and other stakeholders.
·         Establishing, maintaining and expanding the customer base by servicing their needs and by maintaining and increasing standards of Customer Service keeping in view the changing market trends.
·         Deal with customer queries or complaints to collect customer feedback and market research
·         Identify growth and new business investment opportunities to increase brand presence strategically. Working closely with architects, contractors, marketing, IT, warehouse to ensure timely launches.
·         Develop, monitor and analyze Sales Force performance and suggest improvements for sales team by providing them with tools to achieve targets also initiated with a result-oriented sales incentive programs to revive and motivate sales operations while implementation of successful KPIs.
·         Budgeting for the business at each channel, maximize sales and increase the profitability (Improved overall LMT, IMT, GTM sales network synergies and sales off-take)
·         Ensure that brand should be properly displayed and merchandised as per SOPs to build up its image and increase the market share nationally.
·         Monitoring and tracking brand market share and perform to identify risks and new opportunities.

公司标识
Operations Manager
Lahore Chatkhara
Jul 2011 - Jan 2013 | Lahore, Pakistan

I use to overlook the operations of company operated and all the franchise restaurants.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and distribution of products.
Established and implemented departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
To brief discussion and up-to-date the staff regarding promotions, sales targets and excellent customer care standards.

公司标识
Customer Relationship Manager
KFC Hertfordshire - UK
Aug 2006 - Mar 2011 | Hertfordshire, United Kingdom


Oversee all customer service representatives and ensure all customers receive prompt service, all of requests, inquiries and complaints have been handled, and problems are resolved swiftly.
Directly address any and all client issues by interacting with customers via phone, fax, email, the internet or in person.
Work with employees and provide guidance during difficult situations in order to achieve the best possible resolution for the company and the customer.
In addition to dealing directly with customers, I was responsible for ensuring all company protocol is followed.

公司标识
Assistant Store Manager
Sommerfield Oxfordshire - UK
Jun 2004 - Jul 2006 | Oxfordshire, United Kingdom


This store includes Grocery, Beverages, Bakery, Ladies, Men, Kids, Lingerie, Home, Food and Beauty. Working in conjunction with the Store Manager I was responsible for the overall performance of the store including sales results, people, customer service and overall customer satisfaction. I have to supervise the Sales staff members of Sommerfield super market. Managing the difficult employees, motivating sales people, team building and developing the sale culture.  Ordering and manage the stock of the store. Implementing new sales promotions. Look after the customers by responding their queries via email, phone enquiries and handle their complaints.

公司标识
Reservation Assistant
Heythrope Park Hotel Oxfordshire - UK
Oct 2003 - May 2004 | Oxfordshire, United Kingdom


Working in conjunction with the Manager main responsibility is to help customers with planning and booking reservations for a hotel.  Providing Customer service to the highest standards of professional as they work through it. Responsible for keeping accurate records about customer bookings, payments and any other information that hotel staff might need when interacting with a guest. Make sure that all the jobs been done by the staff, regarding cleaning and update the rooms focusing in customer service and overall customer satisfaction.

公司标识
Chief Coordinator
Pakistan Group Of Colleges
Sep 1999 - Sep 2003 | Faisalabad, Pakistan


Working with the Chairman PCCBA in arranging the faculty for Graduation and Inter classes and managing College schedule. Arrange the Faculty members. Responsible for Inter Colleges Examination System. Deal with University of the Punjab Lahore and BISE Faisalabad regarding registration and examination system of the college students. Arrange all the required tasks needs in Inter Colleges Games. Prove the Best Study System in that period as also awarded by the Prime Minister as stated below

学历

West coast university
硕士, 工商管理硕士学位, ‎
Business Finance
2006
Pakistan College of Computer Sciences
硕士, 科学硕士学位, ‎
Computer Science
2002
University of the Punjab
硕士, , Masters in Business Administration‎
Finance
1999

技能

熟练 English
熟练 =Sales
熟练 Accounts Management Sklis
熟练 Aesthetic Procedures Knowledge
熟练 Amin Management
熟练 Analytical Reports
熟练 Analytical Skill
熟练 Analytical Skills
熟练 Branch Support.
熟练 British Accents
熟练 Budgeting & Forecasting
熟练 Build Strong Teams
熟练 Business Analysis
熟练 Business Development Strategies
熟练 Business Strategy
熟练 Client Followup
熟练 Cluster Sales
熟练 Communication & People Management Skills
熟练 Competitive Marketing
熟练 Consultative Sales Management
熟练 Critical Thinking And Problem Solving
熟练 CRM Analysis
熟练 Customer Relationship Management Skills
熟练 Delegation & Empowerment
熟练 Development Development
熟练 Direct ales
熟练 Direct Sales
熟练 Distribution/Franchises Management
熟练 Ecellent Communication Skills
熟练 Email List Management
熟练 End to End Sales
熟练 Event Marketing Strategies
熟练 Excellent Communication and People Manag
熟练 Execution Skills
熟练 Export Development
熟练 Finance Administration
熟练 Fluent in English
熟练 Front Desk Tasks
熟练 Go-to-Market Strategy
中级 Gographical Knowledge
熟练 Handling Assignments
熟练 Hiring Team Building
熟练 Key Account Management
熟练 Live Demo
熟练 Managerial
熟练 Managing Midsize Teams - 10 - 100 People
熟练 Marketing Management
熟练 Marketing Strategy
熟练 Microsoft Excel
熟练 Operation Management Skills

语言

熟练 乌尔都语
熟练 英语