Currently Working as Franchise Support Executive

Make sure to provide excellent customer experience to walk in customers at Franchise CentersTraining and development part of FCCRs for routine operations to standards
Enhance service level by providing FCR to customers
Operations/Activities performed as per SOPs
NPS assurance by providing highest standard to walk-in Customers
Ensuring to maintain required company standard
POS availability and display at Franchise for as per set standard
All escalations to be answered well in time
Support sales and other departments for their target achievement & feedbacks

Currently working as a Business Centre Executive in Experience Centre Islamabad/Rawalpindi Since March 2017.
• To provide supreme services to all walk-in customers.
• To deliver accurate info about all the existing and upcoming products and services.
• Possess tremendous computer handling and communication skills along with Reporting / Trend checking Techniques.
• Responsible for Outdoor Promotion related activities for Jazz Cash
• Jazz Mobiles /and Jazz other Major Projects in Rawalpindi /Islamabad
• Excellent working knowledge of applications CRM Jazz / Link Dot net and tools being used by today's telecom sector, including Siebel, Chriss Xpress, E-Point, E-front, WFMS, HITS, EFICS etc. Ability to train, motivates, and manages technical support / technical support employees.
• Team Lead capabilities and Being an active member of Different Projects related to Corporate Services and Customer Care and Sale Department.

8 Years & 5 Month Experience with Ufone (PTML)

Worked as a Service Centre Executive in services Centre Islamabad from November 2016 till March 2017.
 To provide supreme services to all walk-in customers.
 To deliver accurate info about all the existing and upcoming products and services.
 To improve interpersonal skills.
 To keep accurate information and database.
 To ensure proper procedures and process are followed.
 Try to keep the customer’s focus on the benefits of our product.
 Identify the root cause of fake sale and take precautionary measures in this regard.
 Scrutinize all cases by checking past activities against the number and change the ownership after that.
 Coordinate with the concern department to rectify the problem within 24 hours.

Worked as a Service Centre Executive in services Centre Gujarat from November 2015 till November 2016.
 To provide supreme services to all walk-in customers.
 To deliver accurate info about all the existing and upcoming products and services.
 To improve interpersonal skills.
 To keep accurate information and database.
 To ensure proper procedures and process are followed.
 Try to keep the customer’s focus on the benefits of our product.
 Identify the root cause of fake sale and take precautionary measures in this regard.
 Scrutinize all cases by checking past activities against the number and change the ownership after that.
 Coordinate with the concern department to rectify the problem within 24 hours.