Managing delivery channels.
Managing 3PL (Directing, optimizing and coordinating full order cycle.
Investigate and solve customers\' problems, which may be complex or long-standing problems that have been passed on by Customer service assistants.
Prepares product or service reports by collecting and analyzing customer information.
Ensure all operations are carried on in an appropriate, cost-effective way.
Improve operational management systems, processes and best practices.
Develop feedback or complaints procedures for customers to use.
Training staff to deliver a high standard of customer service.
Works closely with COO on other special planning and departmental projects.
End to end supply chain redefining.
Set-up entire call center solution & worked with the technical team adding new functionalities bringing ease for customers.
Maintain KPI’s of the team and set goals.
Identify and correct system and procedural loopholes for easy problem-solving.
Involve with different departments for new challenges and learning.
Working with internal departments with strategies and planning’s on customer retention by providing new campaigns, discounted offers.
Works as a member/leader of special or ongoing projects that are important to area/process improvement.
Working on reversals, settlements & FOC’s to ensure reducing Loss.
Anticipates and tracks operational and tactical risks and providing strategic solutions.

Providing help and advice to customers using your organization’s products or services.
Managing delivery channels.
Communicating courteously with customers by telephone, email, letter, and face-to-face.
Products uploading and making discounted deals.
Calling customers for order confirmation and sales.
Adding new systems to the website and works functionality of the website.
Investigating and solving customers\' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
Handling customer complaints or replacements.
Issuing refunds or compensation to customers.
Keeping accurate records of discussions or correspondence with customers.
Analyzing statistics or other data to determine the level of customer service my organization is providing.
Producing written information for customers, often involving the use of computer packages and software.
Writing reports analyzing the customer service.
Developing feedback or complaints procedures for customers to use.
Improving customer service procedures, policies, and standards.
Meeting with other managers to discuss possible improvements to customer service.
Involvement in staff recruitment and appraisals.
Training staff to deliver a high standard of customer service.
Leading And supervising a team of customer service staff.
Learning about your organization’s products or services and keeping up to date with changes.

• Provide help and advice to customers using organization\'s products or services.
• Make outbound calls for order confirmation.
• Inbound calls for complaints and query.
• Give instant support through live chat.
• Communicate courteously with customers by telephone, email etc.
• Investigate and solve customers\' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Providing Customer Support of Social Media Queries.
• Prepares product or service reports by collecting and analysing customer information.
• Coordinate with different departments to make sure the maximum customer satisfaction.
• Analyse statistics or other data to determine the level of customer service organization is providing.
• Develop feedback or complaints procedures for customers to use.
• Training staff to deliver a high standard of customer service.
• Reports to CEO for issues and queries.
• Looking after all the administration issues.
• Maintain KPI’s of the team and set goals.
• Helps marketing teams to build new strategies for better sales.
• Involve with different departments for new challenges and learning.

• Effectively managing a large number of inbound calls.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Providing assistance in customer queries/ complains through email, live chat, call, tickets and social networks.
• Providing team training to co-workers by doing regular sessions.

• Deliver world-class customer service; build customer satisfaction and loyalty, providing timely resolution to Customer Inquiries.
• Passing on the customer queries to relevant departments to resolve the issues.
• ATM monitoring
• Recording customer feedbacks to improve our services.

Credit Card Sales