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概要
Categorizing issue for escalation to appropriate technical teams. Provided internal and external, hence acted as a liasion between clients and field team to process complaints viaticketing system.Performing basic systems testing and operational tasks( network connectivity testing.etc).Monitoring network performance with various NMS including Cacti, Dudue, Solarwinds Orion & whatsapp Gold. Installation and configurations of Cisco Switches (Catalyst 4948, 3750, 3560, 3550, 2970) and MikroTik Router also LAN/WAN setups using single and multiband devices like T-P link, D-link, Link sys and UBNT.
工作经历
Network Engineer
Network support officer
Categorizing issue for escalation to appropriate technical teams. Provided internal and external, hence acted as a liasion between clients and field team to process complaints viaticketing system.Performing basic systems testing and operational tasks( network connectivity testing.etc).Monitoring network performance with various NMS including Cacti, Dudue, Solarwinds Orion & whatsapp Gold. Installation and configurations of Cisco Switches (Catalyst 4948, 3750, 3560, 3550, 2970) and MikroTik Router also LAN/WAN setups using single and multiband devices like T-P link, D-link, Link sys and UBNT.