Key Project: CLM implementation (DEVOPS) at General Organization for Social Insurance KSA (GOSI)
 KEY RESULT AREAS 
• Supervise onsite & offsite teams, including PMO, product, sales, architecture, and system testing teams to revise, clarify, and revise project status, as well as administer schedule, cost, quality, and risks of the project/program.
• Utilize best practice PMO methodology to develop a project plan which meet the stakeholders/customers’ needs and deliver with-in budget on desired outcomes.
• Prioritize requirements from the roadmap, define project health with quality measures, and direct technology roadmap, including cross-program strategic planning, sequencing, and project life cycle execution.
• Foster an effective development team by steering recruitment process and administering performance reviews for the team. Streamline operations and processes to increase efficiency and elevate assistant manager effectiveness.

 Project: Tracfone: Support Project that includes 24x7 Support
 KEY RESULT AREAS 
• Retain record of status and project traceability through continuous project planning, and present status to the sponsor and senior management support teams on a timely manner.
• Efficiently design and implement systems to track all commenced tickets from tracfone, as well as develop and examine roasters for all 30 resources for 3 shift program.
• Competently manage multiple project schedules and reports, team evaluation, coaching, and mentoring, as well as closely supervise recruitment procedures in Pakistan & India.
• Successfully streamline, oversee, and sustain operations in Pakistan, India, and USA for resource management.

 KEY RESULT AREAS 
• Provided leadership and consistently introduced innovative approaches to enhance performance, efficiency, and customer satisfaction. Upheld technology standards and practices across the organization and resolved company technical problems in a timely and cost-effective manner.
• Strategically positioned as a member of senior management team and designed governance processes of direction and control to achieve objectives and determine risks.
• Established a quality assurance and software development process and executed technical requirements for internet marketing and search engine optimization to facilitate marketing process.
• Generated yearly business case with funding requirements, risk assessment, benefit analysis, and metrics for measuring success and appraised technology platforms to deliver company’s services.
• Prearranged recruitment, training, and retention of development staff, while following company hiring process, personnel policies, and budget requirements.
• Spearheaded strategic planning procedures to attain business goals by recognizing and highlighting development initiatives, and setting timetables for the evaluation, expansion, and placement of all web-based services.

 KEY RESULT AREAS 
• Defined project missions, goals, tasks, and resource requirements and introduced methods to examine project and area progress and present corrective supervision.
• Led teams through the full software development life cycle, including requirements, design, development, and product testing and production deployment and resolved conflicts in projects or functional areas.

 KEY RESULT AREAS 
• Headed 2 Project Managers and 3 Associate Project Managers, as well as a team of developers, designers, QAs, and BAs, and cooperated with management to highpoint progressive areas and improvise plans for improvement.
• Served as the presales consultant for technical assistance over sales and steered efforts towards managing changes in project scope, identifying potential crises, and organizing contingency plans for complete unit.
• Communicated with US, Canada, Australia, Europe, and Middle East clients and participated in the architectural discussions with teams to highlight directional path for project executions.
• Oversaw details of overall project schedules to assure customer satisfaction of information technology solutions.

 KEY RESULT AREAS 
• Functioned in coordination with front line business analysis teams to schedule development/product releases and transform business requirements into technical requirements and documentation.
• Defined tasks and technical project architecture with software architects and instigated cross-project dependency process to streamline activities and notify project team members about the tasks and impacts of projects.
• Recognized technical problem areas in the project and delivered services for change resolution, problem, and trend analysis, while following quality assurance standards.
• Led teams to create WBS, SRS, FS document and estimate resources and participants to achieve project goals.

 KEY RESULT AREAS 
• Installed RFID towers, antenna, and control to access control devices for parking systems and controls. Evaluated and compiled requests to SRS and FS documents for database and software customization.
• Developed and motivated a team of professionals and managed budgets to enhance functionality and performance of technology systems for the organization.
• Lead overall strategic direction including demand management, key metrics, and formulation of solution-oriented recommendations. Collaborate with clients to align with technology and shared service goals.
• Independently handled IT staff and network of the company and designed feasibility plans, architectures of biometric/RFID access control devices, and door locks.

• E-learning projects maintenance and updates.
• Periodic analysis and refinements of design and re-engineering of Ensign LCMS.
• Monitoring and refining the database on a day to day basis.
• Involved in designing structure of e-tutor.
• Analyzing and designing specialized queries for particular requirements of e-tutor.
• Verify database anomalies and resolved them according to needs and requirements.
• Work with corporate staff to design and develop the databases and applications and bridging the technologies between different platforms.
• Proposing feasible architectures with respect to client.
• Client communication and de briefs on their requirements in accordance with technology.
• Responsible for security review and successful delivery of all aspects of the technical solution.
• In depth requirement analysis along with business analysis.
• To enable and support Corporate and educational institutions in e-learning and to utilize technologies and learning materials
• Participate in other projects - e.g. joint e-learning programs with commercial partners, school conferences, Educational exhibitions, events etc

• Held pilot testing in ICMAP for the project at the ICMAP Institute.
• Database maintenance and continues improvements based on architecture
• Perform functional, user acceptance and regression testing on all central system, subsystems, modules and applications.
• Verify database anomalies and resolved them according to needs and requirements.
• Create, maintain and update test cases, based on business requirements.
• Reporting and managing software issues.
• Verify bug tickets as software development and team fixes bugs on local testing and production servers
• Conducted continuous meetings with the Board of Directors of ICMAP
• Managing and consulting the over all project.
• Conduct interviews at regular intervals.
• Managing the Staff responsibilities and requirements of UNIOPS PAKISTAN.

• Worked in call center as customer service officer, later promoted as floor supervisor.
• Manage the work flow of NADRA CALL CENTER KARACHI.
• Consulted on going discussions with NADRA Warehouse, NSRC, and SSRC etc.
• Call Center related issues being conducted at meetings with Directors and Top Level.