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概要
Over the years I have gained experience with customer services and sales oriented organizations (DGS, TRG,Ufone,Telenor) I possess a strong background in Customer Care and Sales. My education has helped me communicate well and that has helped me earn my living. My expertise are in my ability to effectively interact with clients, customers and develop innovative solutions for achieving a desired outcomes. I have worked on several US based campaigns which has helped me understand the American culture and their norms that helps me communicate/convince and work for international partners accordingly. Some of the names are, Charter Communications, Comcast, Time Warner Cable, RCN, Cox Communications, DirecTV and many more. Also play a role as an assistant team lead to manage the team in the absence of Supervisor for more than a week. To mnage the team work and to meet targets. And also to listen the calls of the team mates to make sure they are maintaining the quality scores of individual and the teams and arranging sessions to coach them where they have to correct or need more potential to generate the more sales and to manage the quality.
项目
工作经历
Supervisor/Manager
Managing The whole center as a Supervisor/Manager.
Responsible for the adherence.
Managing daily sales targets.
Responsible to train new hires and handle agents calls.
Maintains and improves call quality by adhering to standards and guidelines; recommending improved procedures.Updates agents by providing them job knowledge by studying new product descriptions; participating in educational opportunities.Accomplishes sales and organization mission by completing related results as needed.
Telesales representative In-bound
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.
Customer Service Reresentative
It was inbound Customer service or Ufone Customers. Providing with the best customer service with the First Call Resolution(FCR) to the consumer.
Telesales Supervisor & Recruiter Outbond
Manage the records of calls on the daily basis and calculate the conversion rate.Manage the record of sales on daily basis share the sale logs with concerns.Follow up and retain customers share the feedback with agents.Recruit the new resource for the company.
Customer Service Representative
It was inbound Customer service or Telenor Customers. Providing with the best customer service with the First Call Resolution(FCR) to the Telenor Users.
Telesales Representative Out-bound
Cold calling to Canadian Residential's and offer them services on behalf of Reliance Protectron.
