Third Party under a US Veteran Affairs State Dept. Program
Placed Orders of Weekly Grocery Items via E-Commerce Platforms for delivery to Military Veterans across Southern USA.
Communicated constantly with Veterans via out-going and incoming calls to ensure timely and effective delivery of grocery items to their respective addresses.
Promptly accommodated customers’ custom needs and requests for rescheduling delivery timeframes.
Addressed and Resolved order-related complaints of the customers and made follow-up calls for customer satisfaction.
Maintained recording keeping and data entry through trackers and updated information management systems.
Contacted with PoCs (Case Managers, Social Workers and Health Support Workers) on daily-basis via emails and phones to ensure effective and timely delivery of orders to veterans and avoid any inconveniences.
Coordinated with team members at the office and in USA to resolve failed attempts of delivery and reschedule for reordering.
Engaged with Customer Support Services of e-Commerce Platforms to address order-related issues.
Regularly participated in local and abroad team meetings to improve the customer support services and highlight shortcomings of the project.

Worked at Cars Dealership Campaign focused on Retrieving Data related to various features of cars for further analysis to identify market trends in USA.
  Listened to hundreds of Recorded Calls each day and Transcribed Information.
Retrieved the Required Data from Calls made by Clients to Sales Representatives and Agents.

·         Supervised the Supply Activities and Supply Assistants to Ensure the Expeditious  Distribution of the Procured Hygiene Products to Respective Councils within a District.
·         Procured Transportation and Oversaw Logistics to their Respective Destinations.
·         Arranged for the accommodation and safety of the team members as well as the inventory for daily basis tasks.

·         Communicated with UCCSOs, UCSPs, WHO TPOs and DHCSOs to Ensure a Co-ordinated and Timely Delivery of Products Considering the Security Threats in Far-flung Areas as well as Ensuring the Safety of Supply Assistants.

 

·         Assisted with the supplying of hygiene supplies to BHUs, RHCs, CHs, EPI Centers, CBDs, MCHs, Type D Hospitals, Community and Council Hospitals across Backward areas of KPK namely: Waziristan, D.I. Khan, Tang and Bannu; that were to be distributed among communities to encourage the local population to vaccinate their children against Polio Virus.
·         Accomplished timely and effective delivery of almost 1500 boxes of supplies each day to designated health centers across districts.
·         Involved constant coordination with recipients and supervisor; and navigation within hostile rural areas.

·         Responsible for Teaching, Assessing and Evaluating Geography and General Science for Grade 7 Students and Pakistan Studies for Grade 8 Students.

·         Tasked to Improve and Enhance the Students' Listening, Speaking, Reading, and Writing Capabilities in English Language.

Prepared Students for Basic English Skills through Equipping them with Basic Grammar and Creative Writing Competencies.

·         Worked on Funeral Insurance Campaign oriented towards sales drive through out-bound calling to hundreds of potential customers across USA.
·         Described product features and highlighted benefits to help guide purchasing decisions

·         Visited Community-Based Development programs and projects designed for poverty alleviation and sustainable development which involved community organization and mobilization at grass-root levels, women empowerment, micro-financing, reconstruction/recovery and livelihood creation.
·         Participated in community organization, mobilization and micro-financing meetings
·         Participated in Orientations, Seminars, BoD Meetings, Workshops and Presentations organized by the organization related to Rural Development and Poverty Reductions Programs to gain knowledge about Community-Driven Development (CDD) and 3 Tier Structure of CDD – CO, VO and LSO.
·         Visited project areas across KPK already accomplished by SRSP programs in liaison with GoP, EU, WB, CDLC, UN and other agencies.
·         Documented meetings and orientations of activities, interactions and conversations.
·         Detailed report was generated and presented with findings and recommendations which identified the strengths and weaknesses of the projects so that the shortcomings can be addressed in future extension of the programs.