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概要
Looking for a job with great professional environment to gain better experience and enhance my professional skills.
工作经历
Customer Support Representative (Supervisor)
As a customer support supervisor, my job is to lead and manage the customer support team. This involves setting goals and targets for the team, monitoring their progress, and making sure that they provide excellent customer service. I am also responsible for managing any customer complaints or escalations that come our way, making sure that they are resolved quickly and to the customer's satisfaction. One of my key responsibilities is to train and develop my team members so that they have the skills and knowledge they need to provide excellent customer service. I must also keep track of the team's performance metrics and report them to senior management. This includes things like response times, resolution rates, and customer satisfaction scores. I am always looking for ways to improve processes and procedures to better serve customers and make the team more efficient. Finally, I must always be an advocate for the customer, putting their needs first and working to ensure their satisfaction.
