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概要
I would dedicate myself towards the achievement of companys objectives while being a part of it and would carry out my duties responsibility, while maintaining excellent interpersonal relationships with my fellow workers.
工作经历
Sales Executive
Four years of experience as a Sales executive and quality assurance specialist at J Telemarketing. I had the following responsibilities
Fulfil customer service requests via phone email, mail, chat, in person or social media.
Establish and maintain effective and cooperative working relationships and excelent customer service with consumers.
Manage large amounts of incoming calls no cold calls.
Handle customer complaints, provide wide appropriate solutions and alternatives within the time limits a follow up to ensure resolution
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products services, and company information
Answered customer telephone calls promptly to avoid on-hold wait time.
Listen to calls either recorded live or side-by-side while communicating feedback.
Provided customer feedback and internal compliance feedback to management.
Encouraged good practices and discouraged bad ones.
Customer Service Representative
Three months of experience as a Customer service representative CSR at Smart Tech IT Service I had the following responsibilities.Contacting customers and informing them of their overdue bills.
Advising customers on their payment options and suggesting methods of payment.
Negotiating suitable repayment plans
Supervisor
Three-year experience of Site Supervisor at ZKB (Construction company). I had the following responsibilities
Meeting with clients to discuss project ideas and construction requirements.
Drafting scheme designs, cost analysis documents, timelines, and specifications for
Spotting and addressing potential safety issue.
Meeting with architects and other stakeholders before the project isimplemented.
Assessing staff productivity and implementing disciplinary measures if needed.
Ensuring the team\'s high quality of work.
SRSP Organization
One year experience of Leadership management at (SRSP) Organization. I had the following responsibilities.
Communicate with teams about their performance.
Maintained office supplies inventory by checking stock and ordering new supplies.
Monitor team performance and report on metrics.
Responded to inquires from callers seeking Information.
Plan and organize team building activities.
Oversee day-to-day teams operations and performance.
