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概要
· Configured & installed network devices (Wireless AP’s, Ethernet Switches, IP Surveillance Cams and Servers).
· Configured, monitored, operated & installed IP Surveillance Cams and backed up recorded footages.
· Provided level 1, 2, IT & remote support to users in relation with network, Operating System & system software/hardware issues.
· Troubleshoot & fixed network faults, resolved issues with Internet, LAN, VLAN, WLAN, IP Addresses & Active Directory.
· Installed new software & hardware (Operating Systems, Servers, Printers, Scanners, Computer Workstations), troubleshoot & diagnosed software and hardware faults.
· Established and maintained enterprise data and voice networks, troubleshoot and resolved issues on layer 1 & 2 with enterprise OPBX voice network and multiplexing.
· Planned & managed projects, supervised IT Service Desk Staff, trained junior team members & staff. Developed, implemented and maintained IT policies, procedures and guidelines for users.
· Coordinated vendors on purchasing of new hardware/software & other IT supplies.
· Provided desktop hardware/software & level 1 IT support to users.
· Installed and configured computer hardware/software including windows OS (7,8 & 10), MS Office.
· Installed racks, patch panels, connectors (RJ 11, 45), cables (CAT5e, 6, 7), patched I/O points. Tested, tagged & terminated CAT 5e, 6 infrastructures.
· Managed backup & recovery of data & passwords of all systems, provided security & antivirus protection to all systems, internet.
· Followed up open tickets & their closures, accurately maintained network racks & IT inventory.
· Organized and installed video/audio conferencing equipment.
工作经历
Network Support Officer
Transmission Engineer
I am Working in I.T & Network Support department.
In I.T
i deal software & hardware installation and troubleshooting.
Researach on any issue
MS Office issue, Windows issues, SAP, Outlook issue. printerers, Desktop.
In Netwrork
i deal Configuration and toubleshooting both on CLI and GUI on Wifi, LAN, Omada Controller, Huawei WLC, Firewall, Cisco Routers, Cisco Swithces, TP-Link Switches, Huawei Swiyches, Sophos Firewall, Cameras, NVR, Camera Servers, file servers etc.
