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概要
To be a vital member of progressive and dynamic career oriented organization, where growth is an ongoing process and teamwork flourishes, so that I can utilize full of my expertise to solve the given problem on time effectively.
工作经历
Software Engineer
Installed, repaired, and conducted preventive maintenance of personal computers by providing technical support.Supported telephony, as well as configured and installed IP phones (both soft and hard).Provided support for Windows, Linux, and macOS.Managed VDI and provided support on thin clients and laptops.Managed the Sophos AV console.Led inventory management as an inventory lead.Coordinated with network, security, and information systems teams regarding tier 3 issues.Coordinated with procurement and planning teams for the purchase of IT equipment.Managed the data center.Configured user rights for various applications.Diagnosed and solved hardware/software faults.Provided support for new applications.Responded within agreed time limits to call-outs.Prioritized and managed several open cases at one time on JIRA.Tested and evaluated new technology.
Desktop Specialist
• Determined and researched users’ questions and isolated and resolved information systems problems.
• Solarwinds management (tickets handling, uploading of change requests, etc.).
• Installation of SAP and its modules.
• Provided first level support of SAP and other applications.
• Installed, repaired and conducted preventive maintenance of personal computer by providing technical support.
• Encrypted laptops with SEP encryption.
• Installed hardware and peripheral components like IP phones, disk drives, printers, scanners, etc.
• Loaded software packages such as operating systems and office applications.
• Customized and adapted current programs to satisfy users’ needs.
• Coordinated with network, security and information systems’ teams regarding tier 3 issues.
• Troubleshot software and hardware failures and determined network problems.
Assistant Network Administrator
• Managed domain, file & TMG servers.
• Supported and maintained the company’s IT systems and provided efficient desktop support to all organizational users.
• Maintained desktop operating systems with various operating systems, and general maintenance of all IT-related hardware/software.
• Established system by planning and executing the selection, installation, configuration, and testing of PC, server, hardware, software and LAN.
• Performed daily system monitoring, verified the integrity and availability of all hardware, server resources, systems and key processes.
• Reviewed system and application logs, and verified completion of scheduled jobs such as backups.
• Troubleshot hardware, software and network operating system and all technology issues.
• Assisted in creating hardware and software standards and participated in the testing of new hardware and software standards.
• Maintained log and/or list of required repairs and maintenance.
• Installation of Windows XP, 7, 8.1, 10 & Server 2008 R2.
• Installation of DVR.
• Configuration of wireless routers.
• Prepared labs for ACCP & ACNS.
System Engineer
• Supported and maintained the company’s IT systems and provided efficient desktop support to all organizational users.
• Troubleshot hardware, software and network operating system and all technology issues.
• Daily backups from RAIDS to external storage devices.
• Maintained log and/or list of required repairs and maintenance.
• Prepared SOP of RAID backups, installation of various software packages on OS X, Windows & Ubuntu, & troubleshooting of various issues.
• Installation of OS X, Windows 7 & Ubuntu.
• Installation of DVR.
• Configuration of wireless routers.
