Develop and implement HR strategies and initiatives aligned with the overall business strategy
Work with the management on setting the culture at the organization
Maintain the work structure by creating and updating job requirements and job descriptions for all positions, as per the required hiring of PFF
Maintain and update organizational charts
Manage the recruitment and selection process to fill vacant positions including writing and placing job ads and organizing resumes, applications and interviews
Assist in developing, analyzing and managing the company’s performance appraisal system that drives high performance. Administer performance review program to ensure effectiveness, compliance, and equity within the organization
Oversee the completion of compensation and benefit documentation
Planning and conducting new employee orientation to foster a positive attitude toward Company goals
Prepare employee separation notices and related documentation, and conduct exit interviews to determine reasons behind separations.
Support current and future business needs through the development, engagement and motivation of human capital
Assisting in developing, analyzing, and updating the company’s salary budget
Create and monitor a training development plan for staff
Report to management and provide decision support through HR metrics
Respond to inquiries regarding policies, procedures, and programs.
Lead digitization of HR-related records and database
Ensure compliance by monitoring and implementing applicable human resource requirements from AFC and FIFA
Advise management on appropriate resolution of employee relations issues and grievances
Prepare a budget for human resources operations.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Key Responsibilities:
∎       Directing, managing and coordinating all the activities pertaining to human and institutional development at field office, area office and Head Office
∎       Manage the performance appraisal of DSP’s entire staff
∎       Plan and fulfill DSP’s HR recruitment needs
∎       Looking after the operations of HR Section at Head Office
∎       Coordinate and manage the activities of training officers, research and development officers and personnel officer
∎       Monitoring the various programs to identify the training and capacity building needs through Participatory Rural Appraisal (PRA) techniques
∎       Developing case studies to monitor and evaluate various programs
∎       Arranging exposure visits to/by DSP at other organizations
∎       Arranging training programs for medium size NGOs, CBOs, Development Practitioners
∎       Reporting, documenting and preparing, quarterly and annual progress reports of the organization
∎       Discharge special responsibilities assigned by the CEO

Key Responsibilities:
∎       Conceptualized training programmes for staff to enhance performance in achieving their individual goal and overall objectives of the Bank
∎       Developed agile and implementation ready training plans in light of Training Needs Assessment (TNA)
∎       Implementing the training programmes of Probationary Loan Officers, Cash Officers, Customer Services Officers, and Operations Officers. Executing e-learning activities
∎       Supervising staff dealing in training related activities, correspondence with concerned offices, calling nominations, seeking course evaluations from participants
∎       Planned & developed employee friendly initiatives for the employee retention i.e. performance awards, employee handbook, incentive schemes like employee of the month, cash prizes etc.
∎       Introduced Succession Planning for the key positions in branches and head office.
∎       Serving as a central point to identify and collect information, mainly through complaints handling, analyzing fraud incidents, seeking customer/borrower’s feedback; and thereby attaining bank’s legal & ethical commitments
∎       Advising the businesses on matters of ethics and integrity
∎       Consolidating conduct reports and data on ethics for the Management of the Bank
∎       Ensuring an effective whistle blower mechanism is built and maintained for the organization
∎       Creating awareness and visibility of the Ethics & Conduct function in the Bank
Key Achievements:
∎       Liaised with world renowned institutions i.e.
ü  Harvard Business School, Boston, USA
ü  Frankfurt School of Finance and Management, Frankfurt, Germany
ü  Boulder Institute of Microfinance, New York, USA  
∎       Introduced online Computer Based Testing (CBT) pretest/posttest for training effectiveness evaluation 
∎       Conceptualized Annual Training Plan for CY 2017-2021
∎       Supervised TNA exercise for CY 2017-2021 and devised Annual TNA Reports
∎       Launched Annual Training Reports for CY 2017-2020
∎       Achieved over 90 % Staff training targets for 2017 – 2020
∎       Organized foreign trainings and exposure visits under KfW Technical Grant for 75 employees in USA, Germany, Australia, Italy, Malaysia, Tajikistan, Cambodia, Sri Lanka, Thailand, Dubai
∎       Redesigned Ethical Conduct Standards and Ethical & Whistle blow Reporting Form
∎       Conducted telephonic survey titled Voice of Customer (VOC) across entire network of 154 branches
∎       Pioneered monthly screen savers to sensitize staff towards ethics and conduct
 

Responsibilities:
-          Proactively sought and followed up on sales opportunities and prospects, including new business
-          Reviewed submitted credit applications for completion and follow up with customers on the process
-          Handled complex customer transactions, problems, or inquiries
-          Coached staff on Bank’s procedures, policies, expectations, and initiated corrective actions
-          Participated in monthly manager's meeting to share new and best practice ideas or strategies
-          Expanded customer base by utilizing in-depth knowledge of retail services, products, and sales techniques
-          Supervised staff and communicated performance expectations to each team member
Key Achievements:
-          Improvement in branch’s internal audit rating
-          Achieved the profit target of branch for 2016 in November 2016 ( One month prior to year end closing

Responsibilities:
-          Handled severance cases of entire Bank including compilation of their End of Service Benefits, Certifications and verification of antecedents for next employers of leaving employees
-          Streamlined disciplinary action process of Bank for the employees identified in the investigations on fraud & forgeries/procedural violations or non-adherence of HR Policy/Code of Conduct in closed coordination with Bank’s Legal Department
-          Handled employee exit interviews and performed analysis for retention and to highlight best practices and areas of improvement of management.
-          Reviewed Bank’s HR Policies and remained actively involved with Head of HR for development of new policies
-          Spearheaded antecedent verification of all employees from educational institutions (local & foreign) and previous employers in compliance of Bank’s HR Policy & Regulatory requirement
-          Managed recruitment and selection process including specialized Management Trainee Programs
Key Achievements:
-          Skillfully monitored and revised employee handbook, job descriptions, salary surveys, maintenance of accurate HR records, coordination of benefit programs, and employee orientation/training, and management reports.