Gather information from users to understand and analyze the nature of theirTechnical issues.ii. Classify and prioritize issues based on severity and impact.iii. Handle password reset requests and assist with account access issuesManage user accounts, permissions, and access rights.v. Assist users with the installation and configuration of software applications.vi. Provide guidance on basic software functionalities.vii. Handle password reset requests and assist with account access issues.viii. Manage user accounts, permissions, and access rightsAddress basic hardware-related issues, such as connectivity problems, printerSet up, or peripheral malfunctions.x. Escalate hardware issues to higher-level support when necessary.xi. Escalate complex or unresolved issues to Level 2 or Level 3 support teams.xii. Collaborate with other IT teams to ensure timely issue resolution.xiii. Provide basic troubleshooting and step-by-step guidance to resolve commontechnical problems.xiv. Assist users in navigating software applications and addressing basichardware issues.

Testing and repairing of patch card (Ethernet cable) , along with scanning and tracingof patch card.Troubleshooting of Network issues on physical layer and installation of IOS system.Knowledge of core switch, distribution switch, access switch, 3 tier networarchitecture.Troubleshooting of CCTV complaints.Knowledge of POE and non-POE switch and devices.Installation of switch, cable manager, patch panel, IPS, ODF in rack.Cisco and Huawei switches basic configuration.Handling helpline telephonic complaints