概要

Dedicated and detail-oriented professional with diverse experience in customer-facing roles, inventory management, and team supervision. Proven track record of delivering exceptional customer service, streamlining operations, and driving process improvements. Skilled in

- Customer Support and Order Confirmation
- Inventory Control and Dispatch Management
- Team Supervision and Training
- Process Improvement and Optimization
- Quality Assurance and Compliance
- Time Management and Organization

With a strong foundation in management and experience in the various industries, I possess a unique blend of skills and knowledge. I am a quick learner, adaptable, and thrive in fast-paced environments. Committed to delivering excellence and exceeding expectations.

工作经历

公司标识
Operations Manager
Wrangler Instruments
Oct 2023 - 代表 | Lahore, Pakistan


Oversee daily operations, ensuring efficient production, quality control, and meeting deadlines.
Supervise and train production staff, promoting a safe and productive work environment.
Coordinate with quality assurance team to ensure compliance with industry standards and regulations.
Implement process improvements to increase productivity, reduce waste, and optimize
resource allocation.
Manage inventory control, ordering supplies, and maintaining accurate records.
Collaborate with maintenance team to ensure equipment functionality and perform routine maintenance.
Enforce adherence to safety protocols, OSHA guidelines, and company policies.
Conduct performance evaluations, provide feedback, and address employee concerns.
Develop and implement standard operating procedures (SOPs) for production and quality control.
Liaise with logistics team to ensure timely delivery of finished goods.
Analyze production data, identifying trends and areas for improvement.
Support continuous improvement initiatives, driving innovation and excellence.

公司标识
Inventory Control And Dispatch Manager
Wrangler Instruments
May 2022 - Oct 2023 | Lahore, Pakistan


Maintain accurate records of inventory levels and ensure proper stock rotation.
Conduct regular physical inventory counts and reconcile any discrepancies.
To make sure materials received in proper condition and stored in controlled environment.
Responsible of GMP implementation in warehouse.
Collaborate with procurement to manage stock levels.
Coordinate shipping and receiving activities, including loading and unloading.
Responsible to prepare IPL and FPL against customer P.O
Maintain material consumption and material receiving and issuance report.
Lead and supervise warehouse staff, including assigning tasks, providing training, and conducting performance evaluations.
Verify incoming and outgoing shipments for accuracy and completeness.
Generate and maintain accurate records of inventory transactions, shipping/receiving activities, and equipment maintenance.
Prepare and present regular reports on warehouse performance, including key metrics and improvement initiatives.

公司标识
Manager Warehouse
Neutro Pharma PVT Ltd
Sep 2019 - Apr 2022 | Lahore, Pakistan


Manage and oversee daily warehouse operations, ensuring efficient receipt, storage, and dispatch of pharmaceutical products.
Supervise warehouse staff, providing guidance and training to ensure accurate and timely processing of goods.
Maintain accurate records of inventory, including receipts, stock levels, and dispatches
Implement and maintain Good Storage and Distribution Practices (GSDP) and Good Manufacturing Practices (GMP).
Conduct regular inventory audits and cycle counts to ensure accuracy and identify discrepancies.
Verify and validate dispatch documents, including invoices, packing lists, and delivery notes.

公司标识
Hotel Management Internship
Maisonette Hotel
Aug 2019 - Oct 2019 | Lahore, Pakistan


Here are some job responsibilities as an intern in various departments of a Maisonette Hotel after completing a diploma in Hotel Management.Front Office

Assisted with check-in/check-out processes, room assignments, and guest services.
Managed front desk operations, including handling guest queries and resolving issues.
Coordinated room reservations, cancellations, and modifications.
Maintained accurate records of guest interactions and room status.

Food and Beverage
Assisted with menu planning, inventory management, and cost control.
Ensured exceptional customer service and maintained high-quality food presentation.

Housekeeping
Participated in room cleaning, linen management, and laundry operations.
Maintained cleanliness and organization of public areas, including lobby and corridors.
Assisted with room inspections, ensuring high standards of cleanliness and maintenance
Coordinated with the housekeeping team to ensure efficient room preparation.

General
Rotated through various departments to gain comprehensive understanding of hotel operations. Developed teamwork and communication skills, working collaboratively with hotel staff.
Applied theoretical knowledge from diploma program to practical hotel operations.
Demonstrated adaptability, flexibility, and willingness to learn in a fast-paced environment

公司标识
Customer Support Executive
Darul Shour Publication
Apr 2017 - Aug 2019 | Lahore, Pakistan


Respond to customer inquiries via phone, email, or chat, resolving issues efficiently.
Provide product/service information, addressing customer concerns and feedback.
Troubleshoot and resolve customer complaints, escalating complex issues to supervisors.
Utilize CRM software to track customer interactions and maintain accurate records.
Collaborate with internal teams (sales, logistics, etc.) to resolve customer issues.
Meet or exceed customer satisfaction and first-call resolution targets.
Stay updated on product knowledge and company policies to provide accurate support.
Verify customer orders, ensuring accuracy and completeness.
Confirm order details with customers via phone or email.
Resolve order discrepancies, addressing customer concerns and making necessary adjustments.
Coordinate with internal teams (logistics, warehouse, etc.) to ensure timely order fulfillment.
Maintain confidentiality and handle sensitive customer information with discretion.
Stay organized, managing multiple tasks and priorities in a fast-paced environment.
Continuously improve knowledge and skills to enhance customer support and order confirmation processes

公司标识
Teacher (Chemistry & Biology)
Paragon Science Academy
Jul 2015 - Mar 2017 | Lahore, Pakistan


Responsibilities

Plan and deliver engaging lessons on concepts to 9th and 10th-grade students.
Develop and implement curriculum, assessments, and evaluations to measure student progress.
Provide individualized support and feedback to students, addressing diverse learning needs.
Collaborate with colleagues to develop inter disciplinary lesson plans and projects.
Assess student knowledge and understanding through various evaluation methods.
Encourage critical thinking, scientific literacy, and environmental awareness.
Develop and maintain accurate records of student progress and grades.
Communicate with parents and guardians through regular updates and progress reports.
Participate in department meetings, training, and professional development opportunities.

学历

e-Rozgaar
短课程, SEO and Digital marketing‎
SEO & Digital Marketing
Completed
2020
ITHM (Institute Of Tourism And Hotel Management)
大专, Tourism And Hotel Management‎
Tourism & Hotel Management
Completed
2019
University of the Punjab
硕士, 科学硕士学位, BS (Hons) Chemistry‎
Chemistry
CGPA 2.79/4
2017

技能

熟练 Counseling
熟练 ERP
熟练 Excel
熟练 Grace Under Pressure
熟练 Inventory Analysis
熟练 Inventory Forecasting
熟练 Inventory Management
中级 Logistics Management
熟练 Microsoft Excel
熟练 Microsoft PowerPoint
熟练 Microsoft Word
熟练 MS Dynamics
熟练 Organization Skills
熟练 Purchase Orders Management
中级 Purchase/Procurement
熟练 Report Management
熟练 SAP Inventory Management
熟练 SAP Warehouse Management
熟练 Strategic Planning

语言

初学者 法语
熟练 英语
熟练 旁遮普语
熟练 乌尔都语

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