概要

Performs monitors of customer care email responses. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed , wanna continue my career with an organisation that will utilize my MANAGEMENT, SUPERVISION & ADMINISTRATIVE skills to benefit mutual growth and success

工作经历

公司标识
Quality Assurance Executive/ Co-Ordinator
Sectem Technologies
Mar 2023 - 代表 | Rawalpindi, Pakistan

公司标识
Quality Assurance Executive
Techception
Feb 2022 - Mar 2023 | Rawalpindi, Pakistan


Overseeing the customer service process.
esolving customer complaints brought to our attention. 
Provide employees with training and coaching to help them improve their skills.
Managing workflow
Training new employees
Evaluating performance and providing feedback to Team leaders and Managers . 

学历

Allama Iqbal Open University (AIOU)
学士, , (B.A) I in Mass communication‎
Media and Communication Studies
所占比重 67%
2021
Allama Iqbal Open University (aiou.edu.pk)
学士, 艺术学士, ‎
Mass Communication
2021

技能

熟练 Organising and Planning,
熟练 Record Keeping
熟练 Server Maintained
熟练 Skilled in MS Office, Word, PowerPoint,
熟练 Team Leadership

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语