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概要
I am an experienced Operations and E-commerce professional with a diverse background across various industries. My expertise lies in improving operations, driving digital growth, and ensuring customer satisfaction. Currently, I work as the Operations Manager at Nayyer Carpets, where I oversee logistics, manage supply chains, and ensure the smooth running of large-scale E-commerce operations. My focus is on increasing efficiency while delivering high-quality products.
Throughout my career, I have managed Shopify stores, improved inventory systems, and created strategies for order fulfillment using different retail software solutions. I have also worked closely with major retail chains like Carrefour in Pakistan, where I gained valuable experience in managing vendor relationships, coordinating stock deliveries, and ensuring operations run smoothly across multiple locations.
I am passionate about community engagement and customer service, which I developed during my time in the cosmetics industry, handling client relations and logistics for well-known beauty brands. This experience has helped me become skilled at solving challenges in logistics, customer service, and digital transformation.
At Nayyer Carpets, I use my expertise to drive growth and introduce innovative ideas. I am always looking for ways to improve processes to meet the demands of the fast-paced market. I enjoy working with different teams and delivering results.
With strong skills in MS Excel, Word, PowerPoint, and research, I am dedicated to finding new ways to enhance efficiency and provide value. My goal is to help businesses grow and succeed in today’s competitive market.
项目
工作经历
Operation Manager
Nayyer Carpets provides high-quality, handcrafted carpets with a mix of traditional and modern styles. We offer custom solutions to meet individual needs, focusing on durability and design. Our commitment to quality and sustainability ensures great service and lasting customer relationships.JR-Manage day-to-day eCommerce operations, including order processing, inventory management, and customer service coordination.-Monitor and optimize website performance, ensuring smooth navigation and quick load times.-Coordinate with logistics partners to ensure timely and accurate delivery of products.-Oversee product listings, ensuring accurate descriptions, pricing, and availability across platforms.-Analyze sales data and customer behavior to identify trends and opportunities for improvement.-Implement and manage promotional campaigns, discounts, and special offers.-Collaborate with marketing and product teams to enhance the online shopping experience.-Ensure compliance with eCommerce regulations and policies.-Troubleshoot and resolve operational issues as they arise.-Continuously seek ways to streamline operations and improve efficiency.Carrefour Order Prepared Through LPO Process-Receive and verify the Carrefour LPO against product catalog and inventory.-Confirm the order details with Carrefour, including delivery timelines.-Coordinate with the warehouse team to pick, pack, and prepare the shipment.-Prepare necessary documentation, including delivery note and invoice.-Arrange and coordinate delivery with logistics to the specified location.-Follow up on delivery, submit the invoice, and track payment processing.
E-commerce Senior Executive
Execute e-commerce strategies to achieve sales and growth targets.
Oversee daily operations of the e-commerce website.
Monitor and analyze key performance indicators (KPIs).
Enhance the online customer experience.
Collaborate with the marketing team on campaigns.
Ensure accurate stock levels and manage product listings.
Maintain relationships with third-party vendors.
Lead and mentor junior team members.
Stay updated on e-commerce trends and technologies.
Prepare and present regular performance reports.
MTO E-commerce Department
Key and Responsibilities-Provide training for inventory management, including product listing procedures. Also, provide training on the use of retail software, such as Asan Retail and Ginkgo Retail, for new employees. Additionally, I am interested in learning more about these topics and also learning new things from my senior colleagues.-Understand order fulfillment processes.-Gain skills in customer service.-Oversee the e-commerce platform for smooth daily operations.-Update product listings regularly.-Manage product descriptions.-Ensure product images are current and accurate.-Coordinate with the production team to manage stock levels effectively.-Ensure efficient processing and shipping of orders.-Support customer inquiries.-Resolve customer issues promptly.-Develop digital marketing campaigns.-Execute marketing strategies to boost sales.-Analyze website traffic data.-Study customer behavior data to improve operations.-Work with IT, marketing, and logistics teams to ensure seamless operations.-Coordinate logistics with third-party vendors.-Contribute to product expansion strategies.-Assist in pricing and promotion planning.
Administration Assistance
Administration Assistance (Brand builders. pk) 6 Month
Maintain office equipment
Organize events
Attending meetings with the CEO and taking minutes
Screening phone calls and visitors
Managing confidential information and sensitive documents
Social Worker
Internship at Jinnah Hospital Lahore (Social Welfare Department & Patient welfare association)
Taking the case history of the patients & and During Fieldwork our team visited the different wards and collects the data of the patients
Give awareness about the patient welfare association as well as medical social services projects
Manage record of the patients
Data Entry of the patients
Organize events
