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概要
One of my biggest strengths is my communication skills. I work very well with all kinds of people, and understand that everyone has different perspectives about projects and work tasks - so when I work with others I realize that everyone comes to the table with different priorities and objectives. I keep this in mind when I communicate tasks that need to be accomplished with positive reinforcement and awareness of what others are working on.I like to work in team and have been an active particip
工作经历
Customer Service Officer
•Handle complaints, provide appropriate solutions and alternatives within the time limits.
•Identify and assess customers’ needs to achieve satisfaction.
•Daily follow up by calls and emails to ensure resolution.
•Learning organization products or services and keeping up to date with changes.
•Generate sales queries.
Working On Project(Corporate Complaint Management):
•Manage corporate client’s data on daily basis.
•Communicating courteously with clients by calling and emailing.
•Meeting with clients to enhance business relations.
•Developing feedback or complaints procedures for clients to use.
•Improving corporate service procedures, policies and standards for service department.
Acting Team Lead
•Provides helpful feedback and positive communication to motivate agents.
•To make daily sales report, weekly report and monthly report.
•To maintain Team Attendance.
•Take calls that my agents can't handle and be available when an agent appears to need assistance.
•Develop contests, awards and themes that increase agents' loyalty and focus.
•Meeting with clients to enhance business relations.
Customer Support Representative
•To resolve customer queries regarding products.
•To make daily, weekly and monthly sales report.
•Build customer loyalty by follow-up of customer calls.
•Coordinate with the dispatch team to send products or provide services on time to customers.
Customer Support Executive
•Customer relationship.
•Obtains client information by answering telephone calls; interviewing clients; verifying information.
•Informs clients by explaining procedures; answering questions; providing information.
•Perform other duties as assigned.
