概要

- Masters with excellent communication skills.


- Sound knowledge of computer applications.


- Extremely good communication and interactive skills with fluency in Urdu and English languages.


- Good business mind and intellectual approach.


- Capable of delivering the desired target within the given time limit.


- Efficient time-management with keen approach towards delivering the required result.


- Team player, dedicated and sincere approach.

项目

Security Officer Certification (Australia)
First Aid Certificattion (Australia)
Teaching unprivelaged children at Pehchaan NGO (volunteer work)
IELTS Academic

工作经历

公司标识
Team Lead at an Australian based project
Ace Customer Care SMC Private Limited
Jan 2023 - 代表 | Lahore, Pakistan


Manages and oversees a team of call center agents.
Motivates and supports agents through feedback and communication.
Measures KPIs like inbound calls, call waiting, and call abandonment.
Assists with taking agents calls if they cant handle the workload.
Improves quality of results by recommending changes.
Provides product/service information by answering questions and offering assistance.
Keep track of employee attendance, and make sure work procedures are complied with.
Assist in hiring and onboarding new employees

公司标识
Sales Agent
AhadCom
Oct 2020 - Sep 2022 | Lahore, Pakistan

I was working as a sales agent. It was a Canadian project of security alarm systems.

公司标识
HR Executive
Global Man securities
Oct 2018 - Jun 2020 | Adelaide, Australia

I completed my MBA in Australia and then applied for job there. I was hired as a HR executive was all about helping HR directors and managers accomplish HR-related tasks. The daily work tends to be administrative and includes documenting grievances, compensation, absences, terminations and benefits information. Some times training new employees and occasional field check ups.

公司标识
Customer service representative (Retail store)
Liberty Fuel Station
Apr 2018 - Sep 2018 | Adelaide, Australia

I was studying in Australia while doing this job, it was about managing a liberty convenient store.stocking, managing the Pos and attending the customers.

公司标识
Customer Service Representative (Call center)
Medcure
Jul 2014 - Dec 2015 | Lahore, Pakistan

I was first point of contact for any customer who has a question or an issue with a product or service the company sells. I had many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

公司标识
Customer Service Representative
Pinstripe
Jun 2013 - Jun 2014 | Lahore, Pakistan

I was working there as a CSR for a USA based telecom company.

学历

Kaplan Business School Australia. (KBS)
硕士, 工商管理硕士学位, MBA‎
Business Administration
CGPA 2.4/4
2018
University of Central Punjab (UCP)
学士, 工商管理学士学位, BBA honours‎
HR
CGPA 2.4/4
2015

技能

熟练 360 Recruitment
熟练 Contract Negotiation
熟练 Cooordination Skills
熟练 Employee Engagement
熟练 Employee Management
熟练 Employee Relations
熟练 Excellent Written and Verbal Communication
熟练 HR Strategies
熟练 Inventory Managment
熟练 Job Postings
熟练 Liaison Between Departments
熟练 Liaison with Clients
熟练 Liaison with with banks
熟练 Liason with with banks
熟练 Management Skills 
熟练 Market Development
熟练 Operations Responsibility
熟练 Project Coordinaton
熟练 Recurring Billing
熟练 Result Oriented
熟练 Social Media Handling
熟练 إدارة التوظيف

语言

熟练 英语
熟练 乌尔都语
熟练 旁遮普语