Working in Head Office to support and troubleshoot network and computing infrastructure.
- Designing and implementation of network infrastructure of all campuses in different cities.
- Installation and configuration of LANs and WANs of different networks.
- Implementation of ACL policies on Router firewall for blocking social media and online games.
- Installation/ Maintenance/ troubleshooting of network Switches, Systems, Desktops and laptops.
-  Procurement of IT related items.
- Manage the day-to-day operations of the IT support group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management.
- Oversee all aspects of IT operations including IT infrastructure, communication.
- Ensuring products and services purchased in the most cost efficient and timely manner.

• • Leading the Team and Management of the project.
• Performing on-site hardware and software support during deployment and after it.
• Act as primary resource contact for deployment related inquiries and issues.
• Analyze and troubleshoot deployment issues in a timely manner.
• Manage onsite relationships with multiple internal and external teams during the on-site
implementation of the system.
• Manage, maintain, and deploy configurations of IP cameras and Allied Telesis switches.
• Deploy and Configure network and PAS hardware successfully with in time allotted in project plan.
• Deployment, installation and testing of Video Walls.
• Coordinate with the vendor team in all aspects of network equipment installation, power, cooling and cabling
• Coordinate with Network team in all aspects of equipment installation, service testing and problem resolution
• Participate in regular office deployment and weekly meetings
• Attend trainings related to company’s deployment procedures and standards.
• Troubleshooting networks, equipments, software, video walls and services over the phone, with remote control technologies and by going on sites as per need.
• Utilizing our remote monitoring and other service-specific tools and technologies to deliver remote user support services and update service request information.
• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Accommodates client disabilities by recommending devices and techniques.
• Assigning ticket severity, prioritizing work accordingly, and collaborating with other staff and vendor support resources to resolve issues.
• Improves system performance by identifying problems; recommending changes.
• Monitoring the Surveillance system and power sources to keep the Network alive.

• • Leading the Team and Management of the project
• Deploy and Performing hardware and software support during initial system deployment and after it at client end.
• Act as primary customer contact for deployment related inquiries and issues.
• Sanity testing of the application before and after deployment keeping client’s satisfaction criteria and escalate issues.
• Communicate project status, errors, and other items with the Upper management and the team.
• Work with IT and QA teams to deploy and troubleshoot the system applications.
• QA of the application in testing phase
• Attend meetings on client side and communicate it on managerial level.
• In house training of Application and System to company employees.
• Provides technical support and application training at client end
• Makes recommendations as to system/application needs
• Obtaining required information from team
• Maintain records and develops user support documentation
• Serves as resource on technical questions
• Researches and analyzes information and drafts reports
• Monitoring the power sources to keep the system (switches, servers) alive