Team Lead & Senior Officer operations

• Handling all type of endorsements (addition, deletion, plan revision, profit share, write of premium, premium adjustment, pool enhancement, pool creation, pool covers etc.) of north & south region

• Maintain synchronized environment with internal functions such as policy admin, medical hotline and claims management for optimal service delivery.

• Responsible for activities regarding new and renew business in Underwriting Department.

• Analyze; prepare the feasibility to offer deviations from standard policy as requested by the client.

• Worked on miscellaneous assignment given by management time to time.

• Currently, we are handling AICL’s highest GHI portfolio (More than 1.6 billion)

• Lead generation and prospecting for new business procurement directly and along with development staff.
• Build and maintain close coordination with divisions, branches and development staff for business procurement and continuous servicing.
• Conduct pre sale activities such as client presentations, product awareness sessions and meetings.
• Responsible for post sales servicing such as timely endorsements, claim queries and devising reports for assigned accounts, thereafter renewal activity.
• Provide coordination between clients and company for sustainable relationship
• Maintain synchronized environment with internal functions such as policy admin, medical hotline and claims management for optimal service delivery.
• Frequent service call meetings with assigned accounts
• Devise monthly business status/performance for the department.
• Accountable for renewal of assigned accounts on the basis of service delivery
• Underwriting at Policy level
• Processing of policy in the system, set up and data uploading.
• Processing of policy document (including Health Cards) ensuring that all terms & conditions agreed with the client are mentioned.
• Correspondence with Reinsurance Department/ Branches/ Divisions
• Coordination with client / Medical Team / Endorsement Team & Relationship manager for fulfilling their queries related to Policy
• Research & Improvement Plans for future enhancement. Development of SOP’s for the department
• Maintain the complete policies record & filling of policy documents
• Analyzing the Portfolio’s data and Loss Ratios (twice in a month)
• Coordination with IT Department for resolution of complex Issues of underwriting in PREMIA & HIS (Health Insurance System)

Health Insurance Department - Adamjee Insurance, Head Office, 3rd Floor, 27 C III, MM Alam Road Gulberg III, Tanveer Builing Lahore
• Worked in Underwriting in policy Department on the following tasks.
 Data Sorting & Quotation Census (NB).
 Arranging and making Files (NB).
 Loss Ratio Calculation (RNB).
 Making presentation (NB & RNB).
• Worked in Underwriting in Endorsement department on the following tasks.
 Handling all Type of Endorsements (Addition, Deletion, Plan Revision, Profit Share, Pool Enhancement, Pool Creation, Pool Covers etc.) of North & South Region
• Worked in Medical Claims on the following tasks.
 Ensure claims are legitimate and settlements are made in line with company practice and procedure.
 Liaise with doctors and other related individuals for clarity on claim lodged.
 Maintained relationship with all panel network hospital and satisfy them according to their requirements.
 Maintained Turn around Time(TAT) of claims processing
 Provide high quality services to clients and ensure customer satisfaction.
 Miscellaneous assignment given by management time to time.
 Facilitate customer till claim amount transferred in his/her account.
• Worked in Micro Insurance the following tasks.
 Setting up policies in the system (Micro Insurance)
 Prepare the receipts (Credit Letters) of insured person.
 Registration & Closing of Micro Insurance Claims.

MCB house 15- Main Gulberg, Jail road Lahore (March 05, 2012-March 27, 2012& April 13, 2012 to May 14, 2012)
• Worked in Human Resource Management Group.
• Checked the Employee’s appraisal forms.
• Ability to work under competitive environment.
• Good communication skills and a high level of professionalism.
MCB Financing HRD office, Shadman Lahore (March 28, 2012 to April 13, 2012)
• Worked in Human Resources Department (HRD) and Human resources financial and services (HRFS).
• Created Data Base of 9000+ employees (Employee CNIC number entered).
• Created Data Base of 9000+ employees (Employee national text number entered).

• Worked as an Intern.
• Worked in various Departments (NB, PHS, Claims, Agency, F&A, IA&C).
• Premium adjustment and Asset liability matching.
• Strong sense of urgency and a positive attitude.
• Ability to maintain the high level of confidentiality.
• Self-motivated and to work delicately.