Besides doing the same tasks as those done by other tellers, they perform some managerial duties, such as setting work schedules or helping less experienced tellers. Because of their experience, head tellers may deal with difficult customer problems, such as errors in customer accounts. Head tellers also go to the vault (where larger amounts of money are kept) and ensure that other tellers have enough cash to cover their shift.Count the cash in their drawer at the start of their shift
Accept checks, cash, and other forms of payment from customers
Answer questions from customers about their accounts
Prepare specialized types of funds, such as travelers checks, savings bonds, and money orders
Exchange dollars for foreign currency
Order bank cards and checks for customers
Record all transactions electronically throughout their shift
Count the cash in their drawer at the end of their shift and make sure the amounts balance
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