• O365 operations which include an online Exchange server.
• Endpoint security with Bitdefender Gravity zone
• Remote management, monitoring, and patching using ConnectWise automate.
• Managing routine queries on Zendesk
• Hardware purchasing and maintenance.
• Azure Infrastructure Management
• Creation of a new user account while joining.
• Azure AD Connect
• Assigning the license
• Maintenance of VMs which are running.
• Inventory details for the equipment
• Hardware purchasing and maintenance

Maintain operational, configuration, or other procedures.
Performance tuning and resource optimization as required
Active Directory Services
Active directory services monitoring and administration.
Implement, manage and migrate GPO (Group Policy management) Policies
Authenticate service requests using Enterprise Directory structure; Provide authentications for all AD-provided Services (apps, file and print, mail, desktop, etc.).
Remove objects from Active Directory
Monitoring and managing network ports, disk space, memory, processor utilization on all servers.
Tracking system state backup of Active directory
Doing the Access Management In Manage Engine MSP ServiceDesk
Administration e.g. create and manage user accounts
Manage and administer access rights and security permission on shared folders
 Exchange Server
Monitoring and Administration of On-prem MS Exchange 2016 setup
Troubleshoot Exchange Server related issues
Capacity and performance management

Provide Primary Line of support for all IT issues, carefully assessing the severity of the issues and carrying out initial troubleshooting and escalating them to relevant support teams according to nature of issues.
Provide command and control presence on Incident Bridges & Incident Calls. Ensure that the activities & resolution are properly executed & documented. Accurately maintaining the log and tracking of reported issues, including client Coordination.
 Working directly with multiple resources from around the world, resolving various enterprise wide minor and major outages for resolution in accordance with agreed procedures and service levels and working efficiently towards root cause analysis and client reporting relating to outages.
Enterprise Change Management projects/issues.
Handle Incident and Downtime Reporting.
Dealing with all support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications); ensuring and applying essential updates & fixes. Networking issues (IP related issues, cabling issues, network card issues, router/hub/switch related issues, using network commands to troubleshoot.
Providing onsite and remote assistance using VNC/Team Viewer utility.

 Troubleshooting and provide solutions for hardware/software issues for Desktops, Routers, Circuit Switches, Modems and Avaya & Asterisks Phones, and Outbound Telephone Systems along with the support of VPN.
 Providing IT Solutions to employees within organization. Analysis of severities of all IT related issues and escalate it to relevant IT departments working within this organization. Researching and designing disaster recovery and testing plans.
Delivering effective remote IT support to the employees in organization globally from level 1 up to level 3. Deliver Change Management support to ensure that change is successfully embedded and benefits delivered to all departments and functions of the organization.
Ensuring that the effects of changes are monitored and case of any outage, plays the role of Incident Management to cater it. Ensure Release Management is closely monitored and being catered through standard procedures on regular bases.
 Creating a positive customer experience through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress with a consummately professional attitude.
To provide RSA/VPN troubleshooting and configuration to users and tracking of all changes.
Windows/Mac/Linux OS deployment and support.
User hardware/software/peripheral support.
LAN troubleshooting and support.
Hardware procurement and asset management.

Providing technical support of network and application at client side.
Solving application, network and hardware based issues at the client side Applied access list on server.
Configuring and supporting Microsoft outlook.  Experience in hardware installation and configure software and drivers
Maintain and repair technological equipment routers, switches and peripheral devices .
Install well-functioning LAN/WAN and other networks.
Manage security options and software in computers and networks to maintain privacy and protection from attacks
Perform regular upgrades to ensure systems remain updated.
Troubleshoot system failures or bugs and provide solutions to restore functionality.
Provide support to the customer owned applications.
Configure switches on remote sites with in client’s premises.
Resolving the network related issue include routers and thin clients.
Managing of issues arising in LAN.
Application support calls from end users to provide investigation and to resolve hardware and software problems.
Troubleshoot and resolve desktop incidents.
Handle printer problems at users’ desktops.
Assist users in accessing applications.
Keep track of IT inventory with the help of onsite team at Customer premises.

Worked on power outage alarms analysis of Telenor’s GSM network in N-I and N-II region.
Analyse power alarms from GSM network on M2000 Improve site maintenance efficiency (Re-fuelling scheduling and alternate power management proposals).
Identify high fuel consuming sites.
Troubleshooting of problem if any occurs on these sites.