I am very good in Customer Service, Front Office operations, indoor and outdoor sales. I can manage all the team and knows very well how to get the desired job results from team. i know the security system given by the UAE Government.
• To Manage Sales In Door and Out Door.
• To Maintain Dealer Balance & To Contact Dealers Regarding Payment.
• To Be In contact With Dealer In Order to Full Fill their complains and Issues
• To Be In Contact With Production Dept. In Order to Full Fill the Orders
• To make assurance delivery at the right time
• To handle Cash Report and Ledger Report
• To Maintain Stock Report and Organize Daily Delivery Schedule
• To Manage Sales in Pakistan, Europe and America
• To Organize events in Pakistan, Europe and America
• To respond the Emails and other Inquiries regarding Business and Exhibitions
• To make the arrangements for Exhibitions In Pakistan, Europe and America
• Very well verse in Front Desk operations, all posting and reports
• To ensure that front desk operation is running smoothly during the shift
• To do the night audit and to print concerned reports
• Very well aware of Group & Individual C/inn, C/out
• To conduct high balance report and courtesy calls
• Administer all reservations, cancellations and no-shows, in line with company policy
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e- mail
• Handles guest’s needs, inquiries and requests, prepares and balances cash report with cash fund at end of duty
• To Manage the night team and Prepare All the Reports
• Responsible of all the Hotel Operations and Security
• Supervise all Honors and VIIP ARIVALs and Reward program
• Deal with all the overnight responsibilities like reservations, guest inquiries, smooth C/in and C/Out
• Deal with all Guest Complains and requests
• Follow up with Room Serves, Housekeeping and Maintenance dept. in order to fulfill Guest Requests
• Carry Out all instructions given by the Management and Head Office
• To review the night audit reports.
• Very well aware of CID Security system and to send security report
• To monitor House Account , High Balance, Housekeeping Discrepancy report
• Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.
• To monitor and to inform concerned departments regarding all Arrival, Departure, No Show, Extensions & Amendments during the shift.
• To do Night Audit and To Prepare All reports
I Have Completed All Front Desk On Q Online Front Desk, Night Auditor and Reservation Courses of the Hilton On Line University
• To generate leads from open market / direct sales etc.
• To achieve monthly targets and to Go to Grass rout level in order to achieve goal
• Maintaining good relation with suppliers / customers
• Understand customer profile and requirement for auto-finance
• Make a persuasive pitch to the prospective customer explaining the product features, benefits, differentiation against competition
• Maintain a lead tracker and pursue towards closure
• Coordinate and communicate with customers and dealer staff for application and documentation fulfillment
• Manage relationship with the dealers and the dealer staff
• Derive & Achieve cross-sale targets pertaining insurance or other bundled products
• Execute marketing / sales promotion campaigns at the local levels