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概要
I am a highly motivated and result oriented Marketer/Client Account Representative who bring along 05 years of experience in marketing, office administration, and customer service field. I am expert in growing marketing tactics and initiatives; generate business by strategic negotiations. Possess knowledge in developing team building programs, and writing personnel manuals, corporate policies, job descriptions and management reports. Currently I am pursuing MBA in Marketing from Szabist and completed BBA from Iqra University.
My key skills include account management, project management, process implementation, prospecting & new client development, account acquisition & retention, cold calling proficiency, integrity-based selling, customer satisfaction, communication skills, time management and problem resolution.
Currently I am engaged with Apexchat, Karachi, as Supervisor/Client Account Representative QA, where I am responsible for delivering support to the management perform customer service functions by answering employee requests and questions. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
项目
工作经历
PROVISIONING & SUPPORT QA
Deliver support to the management in the scripting, client relationship, and solving queries, and perform customer service functions by answering employee requests and questions. Efficiently supervise daily office work, including placing QA the scripts and retaining client engagement. Supervise incoming chats in US, Canada, and Australia and produce sales leads from different kinds of businesses.
1 Acted as liaison between company divisions to administer benefits and other office perks, and resolve employee conflicts in fair and tactful manner.
2 Attained an exceptionally high rate of customer satisfaction and retention through effective relationship management, timely problem resolution, and personal attention to individual account needs and concerns.
3 Administered accounts to maximize business development opportunities, resolve problems and concerns in a timely manner as well as increased revenue, sales, profit and bottom-line results consistently.
Marketing Executive
Answered customer queries and problem solving techniques, and presented information to the customers on new products in 24/7 outbound call center environment. Handled all complaints and queries from all over the world while following defined standards for communication and courtesy to maintain company image.
• Cultivated trusting relationships with clients by leveraging a highly consultative approach, a commitment to professional ethics and integrity, and utmost responsiveness to inquiries, problems, and concerns.
• Successfully planned, organized, and executed marketing and sales programs and devised marketing campaigns to increase product awareness, sales, and profits.
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