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概要
Executive Master in Business Administration (Marketing) and Master of Science Economics with excellent PC skills & have solid experience of Event Management / Sales / Banquet Operation and Customer services have the following skills to contribute to any organization.
Highly technical and skilled worker.
Can achieve organizational goals by building an effective team.
A keen analyst with exceptional negotiation and relationship management skills and abilities in liaising with external agencies.
Strongly commercial with excellent communication and interpersonal skills.
Possess demonstrated ability to work effectively and congenially with employees at diverse levels.
Have excellent communication, convincing, negotiation, influencing & interpersonal skills.
A highly efficient planner & organizer with a keen eye for finding the simpler, quicker and more efficient way of doing things.
Skillful in diagnosing, understanding clients’ needs or wants and resolving their issues with ease.
Can handle multiple tasks effectively & very much flexible with time.
Well organized, systems oriented & have a strong attention to details.
项目
工作经历
Business Center Executive (Customer Care/Sales Center)
• Dealing in all customer related issues upfront towards resolution/customer satisfaction.
• Ensured proper behavior/discipline/grooming/punctuality as per the requirements and image of company.
• Perform domestic remittance, opening customer branchless banking account, Utility bill payment and handle all branchless banking escalated issue and follow up them till resolution.
• Worked as a backup supervisor my duties were to manage all experience center activities such as maintains inventory record, team adherence record, cash flow record.
• Analysis sales performance on weekly basis and find the better opportunity in the light of analysis to get the target done.
• Daily follow ups to provide unmatched services.
• Generate sales from existing and new customers.
• Building trustworthy relation with the customers to maintain business loyalty and retention.
• Maintain and share productivity report with team members in order to serve customer within threshold time.
• Skillful in diagnosis and understands customer needs to resolve their issues within time.
• Establish a win-win relationship between customers and company.
• Welcome, guide and manage each walk-in customer when in the role of floor greeter
Mobilink GSM
• Prepare quality, productivity and adherence monthly report of my team members.
• Manage 18 team members.
• Assist Customers in opening and operate their jazz cash account.
• Handle queries and complaint about the Utility bills payment, domestic remittance and account utilization.
• Motivate, mobilize and aligned team members to produce best result.
3- Team Coordinator Contact Center
• Motivate, mobilize and aligned team members to produce best result.
• Manage 18 team members.
• Monitor team's performance, their training and development to completing paperwork and handling complaints.
• Assist team members in order to achieve their KPI’s i.e. quality, productivity, quiz and adherence.
• Use appropriate judgment in upward communication regarding department or employee concerns.
4- Contact Center Representative
• Give related information about the product to the customer
• Provide First Call Resolution (FCR) to customers in every call.
• Manage and share Quality assurance feedback for performance improvement.
• Strike a positive and cooperative tone with both customers.
• Increase positive customer experience by providing information on new products, rate plans, and services through up selling opportunities.
