Successfully planned, established, and delivered training and staff development programs, while utilizing knowledge of effectiveness of methods such as demonstrations, on-the-job training, meetings, conferences, and workshops.
Effectively supervise outlet operations, P&L, manage sales analysis, forecasting, and reporting activities to achieve profits of outlets and deliver reports to the management on monthly departmental/quarterly division budgets. Steer in-store and market training session of new products, LTO’s and direct project through utilizing cost effective strategy to reduce the Capex cost. Establish CTNA and training plans to fulfill and retain needs, as well as conduct audit of restaurants in terms of food safety standards implementations. Play a key role as a Training and Development Manager and shoulder the responsibility for screening, interviewing, and hiring qualified employment candidates and terminated staff as per budgeted Manpower.
Key Accomplishments:
• Launched FATBURGER flagship store in 2013 and first Texas chicken outlet in Islamabad and Karachi in 2016 and delivered training to the team of 75 persons to achieve and surpass branch targets.
• Contributed to the development and maintenance of standards, policies, and procedures regarding customer service. Built relationships with customers and community to promote long-term business growth.
• Developed and strengthened professional working relationships with the partners and stakeholders to evaluate and execute the branch functions according to the company standards and policies.
• Attracted, retained, and promoted new business through proactive efforts while assuring integrity of restaurant operations through excellence in customer relations.

Competently retained professional knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and understanding all policies, procedures, standards, specifications, guidelines and training programs.
Skillfully retained operations by devising policies and standard operating procedures, production, productivity, quality, and customer service standards. Prearranged 3-1-Q, sales and marketing, inventory control, trading area, and SWOT analysis, pre-post promo evaluations, profitability, public relations, and operational excellence. Headed people, equipment, and product, hired and trained crew on management development programs and performance evaluation system, gathered feedback and judging patterns, and initiated specific actions to improve customer satisfaction. Led crew meetings and performance reviews, managed payroll, and implemented HR polices, and procedures to achieve targets.
Key Accomplishments:
• Accomplished restaurant objectives by recruiting, selecting, training, and coaching management staff, communicating job expectations, planning, monitoring, and appraising job contributions, and enforcing policies and procedures.
• Developed short and mid-range objectives of restaurants and executed restaurants retention plan of co-op national promotions. Examined restaurant reports and organized restaurant activities to achieve restaurant objectives.

Achieved company objectives in sales, service, quality, appearance of facility and cleanliness through training of employees and creating a positive, productive working environment.
• Addressed customer complaints and concerns by collaborating with employees and ensured the swift resolution of issues to preserve customer loyalty in accordance with company policies.
• Expertly retained QSC standards and administration requirements, selected people, and utilized human relations, communications, and follow up skills to serve crew people as internal customers.
• Administered a variety of support functions, including business correspondence, inventories, cash sheets, statistical reports, and payrolls as well as oversaw efforts of employees to assure adherence to quality standards.
• Achieved International Manager of the Year award in 2009 for motivating staff to meet targets, as well as providing trainings to the staff members to assure the profitability of the company.