概要

An enthusiastic corporate training professional, with more than 14 years of diversified experience in Training & Development, Quality Assurance, Standardization and Customer Services. Have an extensive experience in designing & enhancing customer services through training and career development programs. Expert in content development for soft skills and learning management system and has trained more than a 3000 professionals in Retail, Telecom, Education and Development sector.

工作经历

公司标识
Senior Executive Training
K-Electric Limited
Mar 2016 - 代表 | Karachi, Pakistan

Developing training content for LMS/Instructor laid training,
Arranging or conducting training/workshops,
Provide career development sessions for existing staff & conduct induction sessions for new joiners,
Support learners during training interventions,
Evaluating the effectiveness of training programs,
Preparing reports

公司标识
Senior Officer Customer Care
K-Electric Limited
Aug 2014 - Feb 2016 | Karachi, Pakistan

Handling customers with care and respect and solving their queries in a professional ,
In the absent of AM lead the team as acting AM and handling team queries,
Conducting team meetings regarding performance improvement,
Conducting training sessions for new CCRs,
Preparing reports

公司标识
Certified CIG Trainer
Pakistan Poverty Alleviation Fund
Jul 2013 - Aug 2014 | Karachi, Pakistan

公司标识
Lead Trainer
ECI Pvt ltd
Mar 2012 - Jul 2014 | Karachi, Pakistan

公司标识
Customer care officer
Mobilink GSM (PMCL)
Dec 2007 - Oct 2011 | Karachi, Pakistan

学历

University of Sindh
学士, 艺术学士, B.A‎
Economics
所占比重 80%
2014

技能

熟练 Accounts Managment Skills
熟练 Capacity Development
熟练 Customer Service Training
熟练 Establishing and maintaining strong relationships
熟练 Fluent in English
熟练 Handling Assignments
熟练 Individuals / Consumers
熟练 Installation and Software Configuration Skills
熟练 Live Demo
熟练 Microsoft Outlook
熟练 Mobile Services Management
熟练 Prepaid Ledger
熟练 Private Limited Companies
熟练 Relations Management Skills
熟练 Target Setting
中级 مبيعات القناة
熟练 مبيعات المؤسسات
熟练 مبيعات المشاركة
中级 محادثة المبيعات
熟练 التواصل والمخاطبه

语言

中级 旁遮普语
熟练 信德语
熟练 乌尔都语
中级 英语

Muhammad 联系人

Adeel Ahmed Bhutto
Continental Biscuits Ltd (LU Biscuit Factory)