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概要
An enthusiastic corporate training professional, with more than 14 years of diversified experience in Training & Development, Quality Assurance, Standardization and Customer Services. Have an extensive experience in designing & enhancing customer services through training and career development programs. Expert in content development for soft skills and learning management system and has trained more than a 3000 professionals in Retail, Telecom, Education and Development sector.
工作经历
Senior Executive Training
Developing training content for LMS/Instructor laid training,
Arranging or conducting training/workshops,
Provide career development sessions for existing staff & conduct induction sessions for new joiners,
Support learners during training interventions,
Evaluating the effectiveness of training programs,
Preparing reports
Senior Officer Customer Care
Handling customers with care and respect and solving their queries in a professional ,
In the absent of AM lead the team as acting AM and handling team queries,
Conducting team meetings regarding performance improvement,
Conducting training sessions for new CCRs,
Preparing reports
Certified CIG Trainer
Lead Trainer
