概要

Experienced Technical Recruiter with a demonstrated history of working in the Staffing & Recruiting
industry. Skilled in Analytical Skills, Operations Management, Communication, Customer Relationship
Management (CRM), and Quality Management. Strong human resources professional with a (MA)
focused in Political Economy from University of the Punjab, Lahore.

工作经历

公司标识
Technical Recruiter
ReachFirst
Mar 2019 - 代表 | Rawalpindi, Pakistan

•Carefully analyzing the requirements as per client needs.
•Post the jobs on job portals.
•Regularly providing feedback to the vendors.
•Maintaining good relations with vendors.
•Working on Contract, Contract to Hire and full-time positions.evelopment.

公司标识
Technical Recruiter
Sublime wireless
Sep 2017 - Feb 2019 | Lahore, Pakistan

Establish the communication between the client and the consultants.
Coordinate the interviews for the client selected candidates and ensure the availability of the consultants
for the same.
Coach and prepare candidates for the client interview process.
Processing with the further proceedings if technical interview is through, like, negotiations, Fitment
Approval, follow ups with the candidates and vendors to ensure confirmed joining of Contractors.
Complete Recruitment Cycle, In-house, Out-House & Corporate Recruitment processes.
Use a variety of tools including, but not limited to, candidate referrals, ATS, LinkedIn, Monster for Boolean
strings, Sites and job boards in order to identify top talent.
Proficient with numerous Applicant Tracking Systems (ADP, SharePoint, Bullhorn and Office Automation
Systems Management, other proprietary databases).
VMS operating trained for various clients. Ericsson, AT&T, Sprint & Nokia etc.
End to End experience for recruiting RF Engineers, Construction Manager, Project Manager, Site
Acquisition Manager, Real Estate Manager, Technical Project Manager, Scrum Manager, Software
Engineer.
Negotiations to engage Candidate on company’s pay roll.
Follow-up with submitted candidates during the recruiting and interview feedback process.
Experience in client engagement/client management from either a retained executive search or
contingency search firm Vendor Management / RPO.

公司标识
Team Lead, (BPO)
Systems Ltd
Jan 2013 - Aug 2017 | Lahore, Pakistan

Maintained the inflow and out flow of the work volumes.
Direct interaction with the US clients regarding all the issues throughout the shift.
Managing a team of more than 20 people to achieve the daily targets and goals.
Operational management, managing the floor, adherence to schedule.
Proactively manage efficient team delivery and output within agreed service levels and business targets.
Ensure effective traffic management through adherence on the floor.
Achieving Strategic KPIs, every month including Fraud Prevention, Revenue maximization, Employee
engagement etc.
Promote a conductive working environment for all employees and ensure discipline on the floor.
Develop and ensure effective and efficient communication channels amongst his teams to achieve the
targeted RCM level.
Effectively manage business processes within the team, such as time and attendance and ACT reporting,
to ensure customer satisfaction and accurate flow of information to internal sources.
Resolve escalated inquiries and complaints, taking responsibility for the action required where necessary.
Conduct return to work interviews after absenteeism.
Conduct call monitoring either by listening into recorded calls or live calls and subsequently undertakes
coaching sessions with team members

公司标识
Sr. Human Resource Executive
NASHIA PACKAGES
Nov 2011 - Jan 2013 | Lahore, Pakistan

Responsible for overall recruiting and compliance under the supervision of HR Manager.

Duties:
• Posting job vacancies on job portals and newspapers.
• Screening resumes and scheduling shortlisted candidates for interviews.
• Implementation of HR policies and compliance.
• Checking all production goods in and then reporting mistakes or damaged items.
• Monitoring employee lateness and absences.
• Dealing with production team grievances and disciplinary procedures.
• Taking decisions within standard working procedures and methods.
• Filling in and then filing all documentation correctly and comprehensively.
• Reporting and recording deficiencies with in the plant.

公司标识
Coordinator Multimedia & Broad Band
4) Pakistan Telecommunication Company Limited (PTCL)
Mar 2008 - Oct 2011 | Lahore, Pakistan

Worked under the direct supervision of the SEVP Broad Band Sales, SEVP Broad Band Planning and Development and SEVP Customer Service as Regional coordinator multimedia Broad Band.

Duties:
• Responsible for the rectification of Broad Band complaints, registered on complaints portal with coordination of Provisional Broad Band centers.
•. Responsible for Installation of new Broad Band and Land Line connections with in given TAT .
• Monitoring of regional customer service and complaints centers of Punjab.

公司标识
Political Education specialist and trainer
National Council for Human Rights (NCHR)
May 2004 - Dec 2007 | Islamabad, Pakistan

Worked as a Political Education specialist and trainer in Social sector and got opportunity to work with many of the international and National NGO’s and Donor agencies like USAID, CIDA, DFIED, UNDP, WHO, Aurat Foundation.

Duties:
• To Train political workers about organization of a political party.
• Arranged and organized public trainings on development and strengthen of political parties.
• Worked with local government to educate the school and college students about political education.

学历

University of the Punjab
硕士, 艺术硕士学位, Masters Political Science and International Economics‎
international relations, current affairs, history of europe
等级 A
2006
University of the Punjab
硕士, 艺术硕士学位, MA in European History and International Relations‎
international relations, current affairs, history of europe
等级 A
2003

技能

初学者 Branch Administration Skills
初学者 British Accents
熟练 Certified Service Representation
熟练 Certified Support Supervision
初学者 Client Aquisition
初学者 Client Followup
熟练 Client Service Tracker
初学者 Cluster Sales
熟练 Concept Based Teaching
熟练 Coordination & Planning
初学者 Corporate - Procurement / Administration Departmen
初学者 Corporate Finance Handling
熟练 CRM Command
初学者 Custom CRM
初学者 Customer Analysis
熟练 Customer Interaction Management (CIM)
熟练 Customer Service Certification (CBP) 
初学者 Development Development
熟练 eSupport
初学者 Event Marketing Strategies
熟练 Excellence Standard
初学者 Executive Presentation Skills
初学者 Export Development
初学者 Government Contract Negotiation
熟练 Handling Assignments
初学者 Hiring Team Building
熟练 IBM Knowledge-Centered Support (KCS)
初学者 Individuals / Consumers
熟练 Institute of Customer Service (ICS) standards
初学者 International Business Exposure
初学者 Lead in
熟练 Linux System
初学者 Live Demo
初学者 Multicultural Sensitivity Awareness
初学者 Out-licensing
初学者 Pricing Negotiation Skills
熟练 Production Quality Monitoring
熟练 Record Keeping
初学者 Relations Management
初学者 Rep Development
熟练 RESTful APIs
熟练 Salesforce Administratorv
熟练 SCP Standards
熟练 Skype
初学者 Stitching Skills
熟练 Students Data Handling
初学者 Target Setting
初学者 Team Motivation
初学者 مبيعات القناة
初学者 مبيعات المشاركة

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语