Provide IT related support to 4 of their Campuses

Provide IT related support to 3 of their branches which includes:
Office related tasks
• Documentation Preparing and maintaining computers.
• Interaction and coordination with IT related vendors.
• CIE Online Entries for O and A Level
• Designing certificates formats etc.
• Configuring attendance machines.

IT related tasks
• Perform proper equipment maintenance
• Maintaining Inventory record
• Provide support remotely via TeamViewer
• Active Directory Management and Troubleshooting.
• Managing User Accounts (Local & Domain) & Groups.
• Managing Print Server.
• Managing and configuring Access Point, Wireless Router and ADSL (DSL Modem, Router)
• Working on different web based application software.
• Develop & Configure IP Address scheme on DHCP, WINS & DNS.
• Installing software & hardware (servers, Printers, Scanner, CPU, Work Stations etc.)
• Multimedia Kit (Sound Card & CD-ROM), Fax Modem, MPEG Card (Movie Card) & different types of Peripherals & different drivers Installation.
• Handling security of all systems, especially the internet, installing and maintaining antivirus protection for Computers/ Mobiles/ Tabs etc.
• Creating Backup/Clone of important data/Operating System
• Troubleshooting in real time networking/software hardware issues
• Technical support for people using the network and IT resources.
• Day to day administration and monitoring of network use.
• Planning future improvements, suggests IT related solutions
• Supervising helpdesk staff

Training related tasks
• Training staff on required IT related tasks
• Make arrangement of computer related tasks in different training sessions, including operating multimedia (Sound system, Projector etc.)
• Providing technical assistance to staff/ teachers in extracurricular activities.

Office related tasks
• ISO 9001 – 2000 documentation
Preparing and maintaining computer lab according to ISO standards.
• Interaction and coordination with IT vendors.
• Performing office work
• GCE CAMEO Software
• Designing certificates formats etc.
• CIE resource/result website Administrator
• Provide help for preparing results of all levels through online marks entering and manually result.
• Managing teacher’s data for online result preparation. (http://ideal-aims.com)
Lab related tasks
• Have command on proper equipment maintenance
• Maintaining Inventory record
• Active Directory Management and Troubleshooting.
• Managing User Accounts (Local & Domain) & Groups.
• Managing Print Server.
• Managing Wireless Router and ADSL (DSL Modem, Router)
• Working on different web based application software.
• Develop & Configure IP Address scheme on DHCP, WINS & DNS.
• Installing software & hardware (Servers, Printers, Scanner, CPU, Work Stations
Etc.)
• Multimedia Kit (Sound Card & CD-ROM), Fax Modem, MPEG Card (Movie Card) & different types of Peripherals & different drivers Installation.
• Handling security of all systems, especially the internet, installing and maintaining antivirus protection for Computers/ Mobiles/ Tabs etc.
• Creating Backup/Clone of important data/Operating System
• Troubleshooting real time networking, software hardware issues
• Technical support for people using the network and IT equiprments
• Day to day administration and monitoring of network use
• Planning future improvements, suggests IT related solutions
• Supervising helpdesk staff
• Currently managing 28 workstations computer lab for 5 levels from
Class 6 to O’ Levels.

Training related tasks
• Training staff on new IT related tasks
• Make arrangement of computer related tasks in different training sessions, including operating multimedia (Sound system, Projector etc.)
• Providing technical assistance to staff/ teachers.