(Continue as Project Based)
 
I fulfilled some of my primary duties for Technology Village.
 

Website Development: Build, customize, and maintain WordPress websites according to client specifications and business needs.
Theme & Plugin Development: Develop custom WordPress themes and some plugins to enhance website functionality and user experience.
Design & UX: Create visually appealing and user-friendly website designs, ensuring responsive layouts and seamless user interactions using FIGMA etc
Content Management: Manage and update website content, including creating new pages, posts, and media galleries.
SEO Optimization: Implement SEO best practices to improve website visibility and search engine ranking.
Performance Optimization: Optimize website speed, performance, and security by managing caching, CDN, and other relevant tools.
Troubleshooting & Debugging: Identify and resolve issues related to WordPress websites, including bugs, plugin conflicts, and layout problems.
Client Communication: Work closely with clients to understand their requirements, provide updates, and ensure their satisfaction with the final product.
Cross-browser Compatibility: Ensure websites function correctly across different browsers and devices.
Training & Documentation: Provide training and create documentation for clients on how to manage their WordPress websites effectively.

I fulfilled several key responsibilities for Bright Talk Solutions (Pvt.) Ltd.
 

Technology Leadership: Oversee the company’s technology strategy, aligning IT initiatives with business goals to drive innovation and growth.
Team Management: Lead and mentor the technology team, fostering a culture of continuous learning and improvement.
Strategic Planning: Develop long-term technology roadmaps, ensuring the company's infrastructure supports scalability and future needs.
Budget Oversight: Manage the technology budget, optimizing resource allocation and ensuring cost-effectiveness.
Stakeholder Engagement: Collaborate with executive leadership to align technology initiatives with overall business strategies.
Strategy Development: Craft and execute comprehensive digital marketing strategies to enhance brand visibility and customer engagement.
Analytics & Reporting: Analyze digital marketing data, generating actionable insights to refine strategies and achieve marketing goals.
Campaign Management: Lead digital advertising campaigns across various platforms, maximizing ROI through targeted approaches.
Cybersecurity Management: Develop and implement robust cybersecurity measures to protect company data and IT assets.
Risk Assessment: Conduct regular security audits and vulnerability assessments, identifying and mitigating potential threats.
Incident Response: Lead the response to security breaches, ensuring rapid containment and remediation of threats.
Policy Development: Create and enforce security policies and procedures to ensure compliance with industry standards.
Dialer System Management: Configure, optimize, and maintain dialer systems to ensure efficient operation of call campaigns.
Compliance Assurance: Ensure dialer operations adhere to legal and regulatory requirements, including telemarketing laws.
Training & Support: Provide training and technical support to staff on the effective use of dialer systems.

I fulfilled several key responsibilities for N-Telecom (Pvt.) Ltd
 
IT Manager Responsibilities:
 

IT Strategy & Planning: Develop and execute IT strategies that align with the company's objectives, driving technological innovation and efficiency.
Team Leadership: Manage and lead the IT team, providing direction, support, and opportunities for professional growth.
Infrastructure Management: Oversee the design, deployment, and maintenance of IT infrastructure, ensuring reliability, security, and scalability.
Budget Management: Administer the IT budget, ensuring cost-effective use of resources and adherence to financial constraints.
Security & Compliance: Implement and monitor IT security policies, ensuring compliance with industry standards and protecting company data.
Vendor & Contract Management: Manage relationships with IT vendors, negotiating contracts and ensuring high-quality service delivery.
Project Management: Lead and oversee IT projects, ensuring timely delivery, scope adherence, and budget management.
Business Continuity: Develop and maintain disaster recovery and business continuity plans to protect critical systems and data.
System Optimization: Continuously evaluate and optimize IT systems and processes for improved performance and efficiency.
Stakeholder Communication: Serve as the main point of contact for IT-related matters, liaising with other departments and senior management.

Dialer Specialist Responsibilities:

Dialer Management: Configure, manage, and optimize dialer systems to ensure maximum efficiency in outbound and inbound call campaigns.
Campaign Setup & Monitoring: Set up, monitor, and adjust call campaigns based on performance metrics, ensuring optimal contact rates and productivity.
Technical Support: Provide technical support for dialer-related issues, and troubleshooting problems to minimize downtime.
Reporting & Analysis: Generate and analyze dialer performance reports, providing insights and recommendations to improve campaign outcomes.
Compliance Monitoring: Ensure dialer operations comply with relevant regulations, including DNC (Do Not Call) lists and other telemarketing laws.
Integration Management: Manage the integration of dialer systems with CRM and other software to streamline operations and data flow.
User Training: Train staff on the effective use of dialer systems, ensuring they understand best practices and compliance requirements.

I fulfilled crucial duties for Welt Konnect (Pvt.) Ltd
 
IT Expert Responsibilities:

System Management: Oversee the overall IT infrastructure, ensuring the reliability and performance of hardware, software, and network systems. Worked with Cisco Router, Switch Firewalls, and Load-balancers.
Technical Support: Provide expert-level technical support to resolve complex IT issues, ensuring minimal disruption to business operations.
Technology Planning: Assist in the planning and implementation of new technologies, staying current with industry trends and best practices.
Network Design & Implementation: Design, deploy, and maintain secure and efficient network infrastructures, including LAN, WAN, and wireless networks. Network Plan, Design, implement, and administrate network solutions, as specified system requirements.
Virtualization: Experience with storage engineering, wide-area networking, and network virtualization & SDWAN solutions.
Network Monitoring: Monitor network performance, identify bottlenecks, and take corrective actions to ensure optimal network performance. Identify, deploy, and manage complex networking systems.
Security Management: Implement and manage network security measures, including firewalls, VPNs, and intrusion detection systems, to protect against threats.
Troubleshooting & Support: Diagnose and resolve network-related issues, ensuring connectivity and uptime for all users. Advanced troubleshooting Network & Server.
Documentation: Maintain detailed network documentation, including diagrams, configurations, and procedures.
Hardware & Inventory Management: (New Requests, Obsoleted, Backup Inventory & MAC Address Labelling & Tagging).
Email & Outlook Configuration: Email & Outlook Accounts - Configuration, Backups, Address Book, PST Data Management.
Capability of analyses, design, and implementation, maintenance of MIS/Software development, network technologies, and solutions.

SAP Administrator Responsibilities:

SAP System Management: Administer and maintain SAP systems, ensuring smooth operation and integration with other business processes.
User Management: Manage SAP user accounts, roles, and permissions, ensuring secure and appropriate access to SAP modules.
System Upgrades & Patches: Perform regular updates, patches, and upgrades to SAP systems to keep them up-to-date and secure.
Performance Optimization: Monitor and optimize the performance of SAP systems, ensuring efficient operation and quick response times.
Data Management: Ensure the integrity and security of SAP data, performing regular backups and managing data recovery processes.
Worked With All B1 SAP Modules for the Record Maintaining an Expense Sheet, Employee Attendance, etc.

I held key responsibilities for Muller & Phipps (Courier Company), as per my previous work experience.

Technical Support: Provide comprehensive IT support for hardware, software, and network issues, ensuring minimal downtime and quick resolution.
System Management: Oversee the maintenance and administration of IT systems, including servers, networks, and databases.
User Training & Assistance: Train and assist employees with IT systems, ensuring they can effectively use technology tools and resources.
Security & Compliance: Implement and monitor IT security protocols to protect company data and ensure compliance with industry standards.
Infrastructure Development: Assist in the planning and execution of IT infrastructure upgrades and expansions.
Vendor Management: Coordinate with external IT vendors and service providers to maintain and support company technology. Manage global and local vendors in the country, clear the payment to vendors at the local level.
Backup & Recovery: Ensure regular backups are performed and manage data recovery processes in the event of system failures.
Hardware Deployment: Install and configure computer hardware, software, systems, networks, printers, and scanners.
End User Communication: Gather feedback from end users to continue improving systems.
Inventory Management: Responsible for the architecture, hardware, software, and networking of computers in the company and keeping a record of inventory of all IT assets. Hardware & Inventory Management (New Requests, Obsoleted, Backup Inventory & MAC Address Labelling & Tagging).
Documentation: Maintain accurate records of IT assets, configurations, and support activities, creating documentation where needed. Hard & Soft Both Forms Record Keeping of Different Data & User's Sign-Off of Day to Day IT Working & Services.
Continuous Improvement: Stay updated with the latest IT trends and technologies, recommending improvements to enhance system performance and user experience. Understanding business and technology needs. Designing, analyzing, and implementing efficient IT systems.
Infrastructure Design: Implement IT projects for a branch office, warehouse, and express center.
COD portal training to customers and training to new hiring staff.
Giving Support about Hardware, Networks, and Software.
M-Raabta, MIS, M&P Delivery App, COD Portal Support, QA & Implementation, Training, Deployment & Support
COD, Non-COD, Bulk Customer / Business Support, Quires & Visits with Sales Team.
i-Chase Support
Billing & Printer Support to Daily & Monthly Basis Running Operations, Finance & Other Departments.
Branches & Express Center's IT-Support & Visits.
Email & Outlook Accounts - Configuration, Backups, Address Book, PST Data  Management.
NAS End Users' Data Backup - User Creation, Training, Deployment & Sign-Off Taken Regular Activity.
Internet Connectivity, ISPs, Zong Recharge Issues, LAN Networking Tasks at Zonal Office & Branches.
Microsoft Licensed OS, MS Office 365, Kaspersky Endpoint Security, Linux Installation, and User Data Management.
Hardware Preventive Maintenance Regular Activity.

I fulfilled some of my duties at M/S Chand Construction (SMC-PVT) LTD.
 
IT Support Responsibilities:

Technical Support: Provide comprehensive IT support for hardware, software, and network issues, ensuring minimal downtime and quick resolution.
System Management: Oversee the maintenance and administration of IT systems, including servers, networks, and databases.
User Training & Assistance: Train and assist employees with IT systems, ensuring they can effectively use technology tools and resources.
Security & Compliance: Implement and monitor IT security protocols to protect company data and ensure compliance with industry standards.
Infrastructure Development: Assist in the planning and execution of IT infrastructure upgrades and expansions.
Vendor Management: Coordinate with external IT vendors and service providers to maintain and support company technology.
Backup & Recovery: Ensure regular backups are performed and manage data recovery processes in the event of system failures.

Digital Marketing Responsibilities:

Strategy Development: Develop and execute digital marketing strategies to promote the company’s brand and services online.
Content Creation & Management: Create, manage, and optimize digital content, including website content, social media posts, and email campaigns.
SEO & SEM: Implement search engine optimization (SEO) and search engine marketing (SEM) techniques to improve online visibility and drive traffic to the company website.
Analytics & Reporting: Monitor and analyze digital marketing performance, providing regular reports on key metrics and suggesting improvements.
Social Media Management: Manage the company’s social media presence, engaging with followers, and growing the audience base.
Campaign Management: Plan and execute online advertising campaigns, including Google Ads, social media ads, and other digital platforms.
Branding & Identity: Ensure consistency in the company’s digital branding and maintain a strong online presence.

I held key responsibilities for Muller & Phipps (Courier Company), as per my previous work experience.
 

Technical Support: Provide first-level support to resolve IT-related issues for end-users, including troubleshooting hardware, software, and network problems.
System Maintenance: Monitor and maintain computer systems, servers, and networks to ensure optimal performance and minimal downtime.
User Assistance: Assist employees with IT-related queries, including setting up new user accounts, managing access permissions, and providing guidance on software use.
Incident Management: Track and resolve IT incidents and service requests, escalating issues to higher-level support when necessary.
Software Installation & Updates: Install, configure, and update software applications, ensuring they meet company standards and are free of security vulnerabilities.
Network Support: Assist in maintaining the company’s network infrastructure, including routers, switches, and firewalls.
Data Backup & Recovery: Ensure regular backups of critical data are performed and assist with data recovery efforts in the event of data loss.
Security Compliance: Enforce IT security policies and procedures to protect company data and prevent unauthorized access.
Documentation: Maintain accurate records of IT assets, configurations, and support activities, creating documentation where needed.
Continuous Improvement: Stay updated with the latest IT trends and technologies, recommending improvements to enhance system performance and user experience.
Hardware Deployment: Install and configure computer hardware, software, systems, networks, printers, and scanners.

I did for Muller & Phipps (Courier Company) with some of my key responsibilities
 

Shift Management: Oversee and manage daily operations during assigned shifts, ensuring all tasks are completed efficiently and on schedule.
Team Supervision: Lead and supervise a team of operational staff, providing guidance, support, and performance feedback.
Operational Coordination: Coordinate with different departments to ensure smooth operations, including logistics, dispatch, and customer service.
Resource Allocation: Manage resources, including manpower and equipment, to optimize productivity and meet operational goals.
Problem Solving: Address and resolve any operational issues or emergencies that arise during the shift, minimizing disruptions.
Reporting: Maintain accurate shift reports, documenting key activities, incidents, and performance metrics for review by management.
Compliance & Safety: Ensure all operations comply with company policies, safety regulations, and standard operating procedures.
Continuous Improvement: Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.
Training & Development: Provide training and mentoring to staff, fostering a culture of continuous learning and development.
Customer Satisfaction: Monitor service levels and work to ensure high levels of customer satisfaction are maintained throughout operations.

I worked for M&P Express Logistics (Courier Company), where I had some of my key responsibilities.• Data Collection & Management: Gather, clean, and maintain data from various sources to ensure accurate and up-to-date information for analysis.• Data Analysis: Analyze large datasets to identify trends, patterns, and insights that can help improve business operations and decision-making.• Reporting: Create detailed and summary reports, dashboards, and visualizations to present data findings to stakeholders.• Process Optimization: Collaborate with cross-functional teams to identify areas for operational improvements and implement data-driven strategies.• Forecasting & Modeling: Develop predictive models based on historical data to forecast future trends and outcomes.• Quality Assurance: Ensure the accuracy, consistency, and integrity of data used in analyses and reports.• Tool Utilization: Utilize data analysis tools such as SQL, Excel, Python, R, or similar software to perform advanced data manipulation and analysis.• Management & Stakeholder Communication: Present findings and recommendations to management and other stakeholders clearly and concisely.• Ad-hoc Analysis: Conduct on-demand analysis as required by different departments to support various business needs.• Data Security: Maintain confidentiality and data security, adhering to company policies and regulations.