概要

EXPERIENCE

SBT JAPAN GLOBAL CAR EXPORTERS
March 2012 – OCTOBER 2016

1. Worked in Kenya market from March 2012 till April 2013 as a Sales Executive make outbound calls to the customers search new customers from the websites made highest new deposits and transferred to the marketing department.
2. Worked in marketing and inbound Sales department from April 2013 till Feb 2016, facilitate the inbound live chat traffic and facebook queries make outbound calls search customer’s data from different websites and registered them in SBT Data Base and make sales.
3. Made Sales in more than fifteen countries specially Caribbean and Africa Region.
4. Achieved given target several times and received certificates and yearly awards of best performance and highest deposits in Year 2014 & 2015.
5. Worked in Jamaica market from Feb 2016 till July 2016 as a Senior Sales Executive made highest new deposits record.
6. Worked in SBT UK Motors from August 2016 working on European Brand vehicles across the world.

MOBILINK GSM (ORASCOM TELECOM COMPANY)
March 2007 – Sep. 2011

Customer Care Representative
March 2007 – May. 2010

● Responsible for customer service in cellular services, duties included answering customer queries, problem solving and providing detailed information on products.

Team Coordinator
May 2010 – Sep. 2011

● Responsible to facilitate the team of 15 members.
● Train CCRs on new and existing products, giving constant feedback to achieve company target.
● Representing the Team Performance after every 15 days to my team leader.
● Keeping the track record of every CCR leaves and daily adherence monitoring.
● Arrange team meeting with Quality Supervisors every week and discuss Current issues of customers and CCR’s.
● Coordinating with different departments for the resolution of customer complaints and maintaining follow-ups.

Customer Services Officer | PAKCOM (Paktel & Instaphone)
June 2005 – Nov. 2006

● Responsible for answering the