- Assist in developing sales strategies and setting unit-wise targets of all regions.
- Assist in making sales plans, objectives and strategies to ensure the achievement of monthly/quarterly/annually targets.
- Manage Sales Team effectively to achieve Sales Objectives, Targets / Volume & Value.
- Assist in Planning, Developing & Executing schemes, promotional activities, & trade offers plans on annually/monthly basis.
- Identify channel opportunities & channel development need in different regions to grab maximum market share.
- Asses market and opportunity size for each channel.
- Assisting Sales Dept. in implementation of company’s sales strategy and the achievement of annual sales target of PKR 4 billion.
- Managing Sales & Distribution network of 350 distributors and sales team of 400 members spread all around the country.
- Close liaison with Regional Sales Managers to develop regional plans.
- Monitoring and tracking of distributor Sales/Stock & highlight trends to facilitate planning and decision-making.
- Prepare analysis of different sales comparisons to help management in decision-making.
- Assist with the material planning by developing a six-month rolling forecast based on current and historical data trends and market demand.
- Critically review and send unit-wise sales forecast for production on quarterly/monthly basis.
- Develop & carefully review forecast accuracy throughout the quarter/month and manage associated adjustments as required.
- Prepare & review sales and stock position (primary & secondary)
- Assist in developing and tracking of sales KPIs.

Coordination among other depts., Handle Complaints, Billing Questions and Payment Extension/Service Requests, Repair Decimated Trust, and Locate Resources For Problem Resolution and Design Best-Option Solutions.

Key Responsibilities:

- Nationwide coordination among other departments regarding multiple issues and taking follow up till resolution.

- Coordination with all Business Centers and Franchises for all pending New Sales, Network Portability, Prepaid to Postpaid/Postpaid to Prepaid issues.

- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

- Check to ensure that appropriate changes were made to resolve customers' problems.

- Recommends potential products or services to management by collecting customer information and analyzing customer needs.

-To improve customer excellence by analyses daily call volumes of different categories.

-Coordinate with Program leads to collect inputs for projects progress to prepare analysis.

-Design presentations for progress reporting on programs.

-Bring improvements into Contact Center SOP’s and structures and reporting processes.

-Testing of Pre-launched VAS

-Identify Issues in Current Services according to their mechanics and suggest solutions.

Support the Commercial Manager and Executives across the full range of commercial activity; including providing program information to 3rd parties and coordinating the flow of information between the organization and distributors, in order to help maximize 3rd party investment and hit annual targets.

Key Responsibilities:

-Supporting Commercial Manager (Office Administration, Client Correspondence).

-Supporting Executives with deal Administration,Issuing/Distributing Contracts.

-Assisting the Commercial Manager by providing information and analysis of Commercial activity undertaken by the team.

-Review of terms and conditions for contracts with clients.

-Review and approval of tenders to allow submission to clients.

-Responsible for the commercial review and drafting of tenders, terms & conditions of contracts.

-Support in the costing and pricing of contracts.