Serve as the lead point of contact for all customer account management mattersBuild and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreements to maximize profitsDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersDevelop new business with existing clients and/or identify areas of improvement to meet sales quotasForecast and track key account metrics (e.g. quarterly sales results and annual forecasts)Prepare reports on account statusCollaborate with sales team to identify and grow opportunities within territoryAssist with challenging client requests or issue escalations as needed

Enter DescriptManaged customer services and account operations Handled Western Union transactions and remittances
Assisted customers with cheque book requests and ATM card issues

Managed customer services including account opening, remittance, and issuing cheque books and ATM cards
Handled CIF (Customer Information Folio) and NADRA inquiries Conducted cash transactions and maintained accurate records sales and marketing  

Handled accounts and financial transactions Managed supplier relations and database
Created purchase orders and performed low-value procurement activities

Oversaw daily administrative operations, including office maintenance and supply management. Managed inventory control processes, monitoring stock levels and ordering replenishments as needed. Supervised administrative staff, delegating tasks and providing guidance to ensure smooth workflow.
Handled correspondence and communications with clients, suppliers, and other external parties professionally.

Managed incoming materials and reconciled with purchase orders Tracked, documented, and resolved discrepancies on received orders
Ensured accuracy of inventory records and managed inventory/supplies effectively
 
 

Operated computers proficiently, handling data entry tasks with precision and efficiency. Assisted in administrative duties such as preparing reports and managing digital files.
Ensured the smooth functioning of computer systems, troubleshooting minor technical issues as needed.

Prepared lab equipment for research experiments
Reported data and compiled information into graphs and documents Cleaned and maintained lab equipment