• Users Creation / Deletion / Rights Assignment from AD.
• Maintain network and computer system security and ensure that all systems are operating.
• Install all network hardware and software and make needed upgrades and repairs.
• Responsible for Vendor Management & Procurement of Hardwares & Softwares
• Install Windows Updates remotely across entire network via Batchpatch
• Maintaining & Managing Data Center/Server Room.
• Monitor performance and maintain systems according to requirements.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Using and Maintaining Issue Tracking and helpdesk ticketing system
• Managing Open source security solutions such as PfSense.
• Ensure security through access controls, backups and firewalls.
• Managing NAS and storage solutions.
• Managing Power & UPS/CCTV/network printer/Attendance system
• Taking backups from several NAS via RTRR and also using Vaeem for replication and backup of different server machines.
• Responsible for Network and system support/Helpdesk
• To install, update and configure the Operating System and applications of the user’s environment: desk, services, network any other mobile devices / connectivity.
• Working on ESXI 5.5 and 6.0, for creation of virtual machines.
• Implementation / Configuration of Network equipment and Servers.
• Installation of Trixbox and D-Link IP phones for communication at different branches.

Responsible to maintain Elastix VoIP Solution for nationwide and international bureaus.
• Provisioning of Extensions / Trunks / IVRs
• Involved in Auto-Provisioning of IP Phones and FXS Gateways via TFTP.
• Responsible to check and update the firmware of telephony devices (Manual / TFTP).
• Creation / Modification / Deletion of Users and Mailboxes on Active Directory (Windows Server 2008) and Exchange Server 2010 & 2013
• Maintaining Kaspersky Centralized Antivirus Server.
• Monitoring of Nationwide Infrastructure via NMS and escalate the issues to service provider.
• Provide end user system support related to I.T. Services.
• Look after complaint management system Manage Engine Service Desk.

•Provide Solutions of all types of problems related to Customers/Guests.
•Helpdesk Support physically and remotely in Back Office department of Marriott Hotel,
•Installations of all application Softwares (OPMS, MICROS Workstation, OPERA version 5 and FMC/MFF) used in Hospitality.
•Taking all applications backups for the whole day Revenue.
•Organized Events of different companies and provides support to guests if required.
•Troubleshooting and installation of Windows servers and hardwares..
•Installation of I/O and RJ-45 connectors and their faceplates.
•Troubleshooting and provides support related to CCTV cameras and desktop based DVR.
•Handles all physical connectivity issues in Data centre.
•Configuration of Cisco Routers and Switches.
•Programming of VingCard Door locks encoders and do hardware maintenance when needed.
•Configure and maintain the coverage of Wi-Fi using Linksys and TP-link Routers.
•To do installation and troubleshooting of Local Area Network.
•To keep computer based records of all complains.
•Providing support on PABX Alcatel.
•Work experience on Acronics Image.

• Deputed at Burj Bank as Resident Engineer at Burj Bank.
• Responsible to monitor all Burj Bank Branches links and ATMs.
• Involved in shifting of Burj Bank Infrastructure.
• Monitors and resolve issues in Attendance Portal.
• Provide remote support of IP Phones in all branches.
• Configuration of Cisco IP Phones and registering with CUCM
• Responsible to resolve issues in ATMs and Hotlines.