概要

My core skills are in Customer Service, Quality assurance. I have worked on various positions in different industries. I can easily adapt to any work environment and I am not afraid of new challenges or new roles. Im good at learning things very quickly so that I am able to take up the job assigned with ease and do it with efficiency. With these qualities, along with my confidence, professionalism, positive attitude, strong personality, and my enthusiasm and commitment, there is no task too big or small for me.

项目

Foodpanda APAC

工作经历

公司标识
Manager Customer and Provider Support
Bigtoe Pose Inc
Feb 2022 - 代表 | New York, USA

公司标识
Advance Resolution Lead
Digital billing services
Feb 2021 - Jan 2022 | Lahore, Pakistan

公司标识
Quality Assurance Analyst
Mindbridge Pvt. Ltd.
Nov 2019 - Jan 2021 | Lahore, Pakistan

公司标识
Customer Service Executive
IBEX Global
Apr 2019 - Dec 2019 | Lahore, Pakistan

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken on calls. Referred unresolved requests to designated departments for further investigation

学历

Virtual University of Pakistan
学士, 理工学士, BSCS‎
Computer Science
CGPA 3.12/4
2021
Punjab Group of Colleges
中级/A级, 计算机科学学生, ICS‎
Computer Science
所占比重 70%
2017

技能

熟练 AutoCAD 
熟练 Chat Support
熟练 Complaint Handling
熟练 Confidential Data Handling
熟练 CRM Command
熟练 Email Handling Skills
熟练 Email List Management
熟练 Email Support
熟练 Fluency in Bengali
中级 Fluent in Engslish
熟练 Global Customer Services
熟练 Listening to Customers
熟练 Live Chat Support
熟练 ommunications Skills
熟练 PPC Command
熟练 Pressure Management
熟练 Process Operations Handling
熟练 Product Support Skills
熟练 Proficiency in English
熟练 Quantitative Researchingv
熟练 Record Keeping
熟练 Recruiting Strategy
熟练 Remote Troubleshooting
熟练 Responsiveness
熟练 Solving Skills
熟练 Telemarketing English
熟练 Typing
熟练 Typing Speed
中级 محادثة المبيعات
熟练 Verbal and Written Communication Skills
中级 Voice & Accent
熟练 Voice Support
熟练 Written Oral and Communication
熟练 Written Skills
熟练 المهارات الهاتفية

语言

熟练 乌尔都语
熟练 英语