Working as Customer Service Sr Executive Import Dept.Forbes Shipping Co Pvt Ltd.2016 to Present..1) Attend and mame calls for customer related services.2) issue deliver order documents to customer.3) coordinate between accounts dept to solve daily payment payoder issues.4) to maintain file and documentation records5) send email to customer/clearing agent about long staying container ,solver OTS payments & vessel arival notice.6) issue Rent invoice to consignee or clearing agent.7) coordinate with operation dept to solve issue about container status.8) send & reply on emial to consignee query.9) to perform any responsibility assigned by management regarding import issues.Same above details worked as Executive Import dept MEGA & FOBES GROUP OF COMPANIES Sealog Pvt Ltd (China Shipping Container Line) from 2008 to 2016.Mega Impex Pakistan Pvt Ltd.As Customer Service / Export documentation Sr Officer.Freight Forwarder/FCL LCL 2005 to 20081) preparation sales target sheet on weekly basis.2) prepare cheque and payorder witn coordinate with accounts dept to issue other line or freight forwarders3) update B/L on internal Software and issue to shipper4) coordinate with operation dept to co load or make own box status.5) mailtain file and records.6)  coordinate with our counter part agent to update manfiest or B/L status.

2 years worked as Computer Operator/Data Entry operator 2003 to 20051) update client/customer details on internal software.2) update daily courier parcel detail on internet software.3) coordinate with couriers to solve delivery issue.4) maintain couriers list.5) contact with consignee to ask proper address or phone number to deliver their on time and proper address and same update to our couriers.6) email to our clients to their shipments status.