Ø  Supervise operations team to ensure operational excellence and excellent customer services
Ø  Coordinate with Manager in different operational issues and promotional activities
Ø  Perform other administrative support tasks, including updating and sorting files, Office maintenance
Ø  Oversee operational cost, risk and audit activities
Ø  Maintaining financial database record/Petty cash
Ø  Preparing of Vouchers.
Ø  Perform routine maintenance and repair works for equipment
Ø  Maintaining employee’s attendance and leaves record.
Ø  Preparing employee’s daily performance report.
Ø  Record keeping of files, Performa and invoices.
Ø  Maintain the facility clean, safe and organized
Ø  Generate operational reports for management as needed
Ø  Training new administrative personnel/Technicians and office boys regarding fuel slips, bike maintenance and office cleaning/maintenance services.
Ø  Greet visitors in a professional manner
Ø  Provide visitors with Service information and direct them accordingly
Ø  Answer phone calls and direct callers to the appropriate party or keep messages
Ø  Resolving customer issues to their overall satisfaction.
Ø  Receiving shipments and distribute them
Ø  Preparing minutes of meetings.
Ø  Preparing duty roster and break schedules.
Ø  To negotiate suitable resolutions to complaints with customers under the direction of the Complaints and Appeals Manager.