概要

Desire to join a fast paced growing firm that offers a constructive workplace to develop brand strategies, Initiate strategic alliances, promote new products, and interact with new clients in order to develop sustained Business for the organization.

工作经历

公司标识
ASSISTANT PROGRAM MANAGER
E-Earn (Punjab Information Technology Board)
Jun 2020 - 代表 | Lahore, Pakistan

· Developed Business requirement document (BRD) of E-earn Admin Portal (Backend) and Website (Frontend).
· Developed Selection Criteria of E-earn to accommodate freelancers according to merit and transparency.
· Developed Module of Invoice Management System.
· Developed the automation process of enrolment and de-enrolment of E-earn.
· Evaluated Technical Bids of Co-working spaces. 

公司标识
PROJECT MANAGER
GIRAFFE
Jul 2019 - Jun 2020 | Lahore, Pakistan

· Coordinated internal resources and third parties/vendors for the flawless execution of the projects.
· Ensured that all projects are delivered on-time, within scope and within budget.
· Managed the relationship with client and all stakeholders.
· Created and maintained comprehensive project documentation.
· Managed Pakistan Superior League 5.
· Performed Talent Management Services.

公司标识
Customer Care Employee
hungryhouse (Delivery Hero)
Sep 2016 - Jun 2018 | Berlin, Germany

1. Provided services to customers and restaurant partners through telephone, email and chat.
2. Created cases in Sales Force (CRM) on the request of customers and restaurant partners.
3. Addressed customer and restaurant partner service inquiries in a timely and accurate manner.
4. Handled customer and restaurant complains and providing solutions as per the SOPs.
5. Reported technical bugs and important feedback to the relevant departments.
6. Pitched company offers and discounts to restaurants and created warm leads for sales and marketing team.

公司标识
Supervisor
Mobilink GSM (PMCL)
Apr 2013 - Apr 2015 | Lahore, Pakistan

1. Migrated Postpaid numbers from old catalogue to new catalogue using CRM (Siebel).
2. Prepared team performance and other management reports.
3. Automation of processes for better workforce utilization.
4. Raised change requests and performs UAT (User Acceptance Test) of systems related to customer
service.
5. Provided hands on support of customer care initiatives such as giving after sales services and Data
management.
6. Monitored the team to ensure customer satisfaction by inbound and outbound telephonic
conversation.
7. Emails correspondence.

公司标识
Customer Support Executive
Mobilink GSM (PMCL)
Apr 2013 - Aug 2013 | Lahore, Pakistan

1. Managed activities requested by Telephonic account manager (TAM) in CRM (Siebel).
2. Created Service Request (SR) in CRM (Siebel) regarding change of address, change of Email, Change of Bill Handling Code, Duplicate Bills and all the other relevant SR’s.
3. Created Orders in CRM (Siebel) regarding restoration, suspension, change of SIM, Change of username, Change of MSISDN (TELC), Change of package plan etc.
4. Updated SPOC data (single point of contact) in number management system (internal software).
5. Updated NTN in Billing System (E-FICS).
6. Catered the request of corporate account managers over Emails.
7. Verified Documents using Lead Management system and CRM (Siebel).

公司标识
Project Coordinator
FACES Pakistan
Oct 2011 - Sep 2012 | Lahore, Pakistan

1. Managed various youth meetings, seminars, and workshops.
2. Being active member in youth training's.
3. Planned youth exposure visit.
4. Participated in fund raising events for the “Green Energy Campaign”.

Projects:
1. Tree Plantation Campaign
2. Green Energy Campaign
3. Building Bridges over Religious and Cultural Divides

学历

Hochschule für Technik und Wirtschaft Berlin
硕士, 艺术硕士学位, Masters in International Business‎
Business Administration
CGPA 2.6/0
2017
University of Central Punjab (UCP)
硕士, 工商管理硕士学位, Master of Business Administratiin‎
Human Resource Management, Marketing
CGPA 3.4/4
2011
University of Central Punjab (UCP)
学士, 工商管理学士学位, Bachelor of Business Administration‎
Human Resource Management
CGPA 2.4/4
2009

技能

中级 Analytical Skills
中级 Capacity Building
中级 Communiocationb Skills
熟练 Coordination Skilla
中级 CRM Analysis
初学者 CSS
初学者 Data Management
初学者 Donor Reporting
初学者 Educationist
初学者 Executing Content
中级 Funds Management Skills
中级 Grants Management
中级 Handling Assignments
初学者 HTML
熟练 IT Skills
熟练 Knowledge of Bending Machine
熟练 Manage Information
熟练 Management Skills
熟练 Ms Excel
熟练 Multi-tasking
熟练 Operations Handling
熟练 Persuasion Customer
熟练 Presentation Skills
熟练 Quality Control Knitting
中级 Report Writing
熟练 Reporting
中级 Safeguarding
熟练 Server Maintained
中级 Siebel
中级 Sony Vegas Video
熟练 Strong Written & Verbal Communication
中级 Student Development
初学者 Tableau
熟练 Teamwork
熟练 Technical Knowledge
熟练 Voltage Systems Handling Skills

语言

中级 印度语
初学者 德语
熟练 旁遮普语
熟练 乌尔都语
熟练 英语