Desire to join a fast paced growing firm that offers a constructive workplace to develop brand strategies, Initiate strategic alliances, promote new products, and interact with new clients in order to develop sustained Business for the organization.
· Developed Business requirement document (BRD) of E-earn Admin Portal (Backend) and Website (Frontend).
· Developed Selection Criteria of E-earn to accommodate freelancers according to merit and transparency.
· Developed Module of Invoice Management System.
· Developed the automation process of enrolment and de-enrolment of E-earn.
· Evaluated Technical Bids of Co-working spaces.
· Coordinated internal resources and third parties/vendors for the flawless execution of the projects.
· Ensured that all projects are delivered on-time, within scope and within budget.
· Managed the relationship with client and all stakeholders.
· Created and maintained comprehensive project documentation.
· Managed Pakistan Superior League 5.
· Performed Talent Management Services.
1. Provided services to customers and restaurant partners through telephone, email and chat.
2. Created cases in Sales Force (CRM) on the request of customers and restaurant partners.
3. Addressed customer and restaurant partner service inquiries in a timely and accurate manner.
4. Handled customer and restaurant complains and providing solutions as per the SOPs.
5. Reported technical bugs and important feedback to the relevant departments.
6. Pitched company offers and discounts to restaurants and created warm leads for sales and marketing team.
1. Migrated Postpaid numbers from old catalogue to new catalogue using CRM (Siebel).
2. Prepared team performance and other management reports.
3. Automation of processes for better workforce utilization.
4. Raised change requests and performs UAT (User Acceptance Test) of systems related to customer
service.
5. Provided hands on support of customer care initiatives such as giving after sales services and Data
management.
6. Monitored the team to ensure customer satisfaction by inbound and outbound telephonic
conversation.
7. Emails correspondence.
1. Managed activities requested by Telephonic account manager (TAM) in CRM (Siebel).
2. Created Service Request (SR) in CRM (Siebel) regarding change of address, change of Email, Change of Bill Handling Code, Duplicate Bills and all the other relevant SR’s.
3. Created Orders in CRM (Siebel) regarding restoration, suspension, change of SIM, Change of username, Change of MSISDN (TELC), Change of package plan etc.
4. Updated SPOC data (single point of contact) in number management system (internal software).
5. Updated NTN in Billing System (E-FICS).
6. Catered the request of corporate account managers over Emails.
7. Verified Documents using Lead Management system and CRM (Siebel).
1. Managed various youth meetings, seminars, and workshops.
2. Being active member in youth training's.
3. Planned youth exposure visit.
4. Participated in fund raising events for the “Green Energy Campaign”.
Projects:
1. Tree Plantation Campaign
2. Green Energy Campaign
3. Building Bridges over Religious and Cultural Divides