„  Lead Global Quality & Food Safety Systems: Spearheaded the implementation of global quality & food safety management systems, ensuring compliance across multiple sites in Pakistan, Hong Kong, USA, and Italy. Achieved top-tier certification ratings for all facilities in ISO 9001, ISO 14001, ISO 45001, HACCP, FSSC, IFS, BRC, HALAL, Kosher, Non-GMO, Costco, and SEDEX, exceeding company goals for regulatory adherence and customer expectations.
„  Ensure Ongoing Compliance & Training Excellence: Directed a robust training program across diverse teams, empowering employees at all levels with the knowledge and tools necessary for compliance with food safety and quality standards. Facilitated monthly training sessions, resulting in a 25% reduction in audit findings across all sites within the first year of implementation.
„  Develop & Maintain Quality Assurance Procedures: Established and standardized quality assurance processes, including ingredient and packaging control, product testing, rework control, and finished product specifications, which improved product consistency by 30%. Led the integration of Good Laboratory Practices (GLP) to enhance quality testing procedures.
„  Design & Implement Food Safety Training Programs: Designed and implemented targeted food safety training programs for varying personnel levels, ensuring full coverage of food safety standards. The program improved operational knowledge retention by 40% and was recognized by external auditors as a benchmark for industry training standards.
„  Lead Internal & External Audits to Ensure Compliance: Led and coordinated internal audits (HACCP, GMP, hygiene, and social compliance), ensuring alignment with global quality standards and leading to zero non-conformances in key audits. Managed third-party audits, including SGS, COSTCO, FDA, PFA, PSQCA, EU, achieving perfect compliance scores.
„  Oversee Product Traceability & Recall Systems: Implemented a global product traceability system that allows for full tracking from production to final product, ensuring the company met stringent recall management requirements. Conducted annual recall tests, achieving a 100% success rate in mock recall exercises, demonstrating strong crisis management capabilities.
„  Analyze & Report on Quality Performance Metrics: Led the collection and analysis of quality performance data, generating reports on Key Performance Indicators (KPIs) to identify gaps, opportunities for improvement, and to optimize production quality. Introduced visual management tools that increased employee engagement with quality performance by 35%.
„  Champion Continuous Improvement Initiatives (CI): Directed Lean and Six Sigma initiatives, resulting in a 20% improvement in process efficiency and a 10% reduction in product defects within the first year of implementation. Successfully facilitated cross-functional problem-solving teams that identified and resolved key operational bottlenecks.
„  Collaborate with Maintenance Teams to Minimize Downtime: Worked closely with the maintenance department to design and execute a preventive and corrective maintenance strategy, resulting in a 15% reduction in equipment downtime and improved overall production line efficiency.
„  Lead Consumer Complaints Management: Reduced consumer complaints by 30% through systematic root cause analysis and the implementation of corrective actions. Developed a customer feedback loop that ensured continuous product improvement and enhanced consumer satisfaction.
„  Supplier Development & Quality Standards: Collaborated with key suppliers to ensure compliance with the company’s high standards for food safety, hygiene, and quality. Developed and implemented a supplier performance review program that reduced supplier-related quality issues by 25%.
„  Regulatory Compliance & Government Liaison: Acted as the primary point of contact for government inspections (FDA, PSQCA, PFA, EU), ensuring complete regulatory compliance across all export markets. Led the company through successful certifications and audits, resulting in smooth regulatory approvals in diverse regions, including Japan, Germany, and the EU.
„  Innovation & Strategic Leadership: Drove the development of innovative quality control methodologies, leveraging the latest technologies and data analytics tools to continuously improve product quality and operational processes. Played a key role in the strategic direction of the company’s global quality initiatives, contributing to a 15% growth in global market share.

„  Lead the implementation of Quality, Food Safety & Social Management System as per standards ISO 9001, HACCP, FSSC, IFS, BRC, HALAL, Kosher, Non GMO, COSTCO & SEDEX requirements and acquired certification of all operations sites (Pakistan, Hong Kong, USA, Italy) with highest ratings.
„  Responsible to maintain all quality and food safety standards by ensuring the necessary training and support is made available to the department and other functional areas. Empower and build self-sufficiency within the area. Train and provide tools to the operational teams.
„  Develop and maintain procedures which assure product quality including ingredient and packaging control, product testing and clearance, product disposition system and rework control, GLP (Good Laboratory Practices), Food Safety Plans, weight control, manufacturing procedures, foreign body control, allergen management, recipe compliance and finished product specification compliance.
„  Design food safety training programs and training plans for different levels of personnel in each operation and ensure that the training plan is fully covered quality and food safety standards requirements. 
„  Ensure that factory based quality and food safety audits are carried out to verify compliance against defined standards and codes of practice. Audits will include, but not confined to: Hygiene Audits, HACCP & GMP audits, internal audits, HSE audits and social audits.
„   Develop and maintain qualified personnel within the plant Quality department. This involves organizational development, personnel assessment, training, direction and motivation.
„  Lead products traceability and recall management systems and conduct annual tests for recall procedures.
„  Analyse & report on Quality Performance Metrics through analysis of Performance Data, identify performance gaps, trends and improvement opportunities. Coordinate the reporting of Quality KPI's and communicate internally using visual management standards in the area.
„  Continuously improve standards set by facilitating and executing Problem Solving activity within the area. Conduct training and periodic assessments to ensure process is being followed and Facilitate the resolution and close out of Non- Conformance which have been identified as part of the audit process.
„  Liaise with maintenance department to implement preventive and corrective maintenance plans to minimize the down time during process.
„  To ensure reduction in consumer quality complaints and end to end root cause analysis to enhance consumer trust.
„  Coordinate with Suppliers to develop their site according to Food Safety, hygiene and Quality standards
„  Lead factory team during Government authorities (PFA, PSQCA, FDA, EU) sampling activity and routine visits.
„  Responsible to ensure regulatory and statuary requirements of export counties according to FDA, Codex, Japanese, Germany and EU regulations.

„  Executed audits against numerous international standards such as Food Safety Management system (ISO 22000), Hazard Analysis and Critical Control Point (HACCP) and the SGS Hygiene Monitored Approval Scheme while delivering on time arrival of audit report.
„  Executed 2nd party audits of different suppliers on food safety and Social management system requirements on behalf of Metro cash & carry and Bulleh Shah packaging.
„  Conducted public presentations, training and seminars on specific standards where required.
„  Conducted Sales/Marketing presentations of food services and technical advice to those marketing and sale function where required.

„  Responsible to implement and maintenance of all quality and food safety control processes are complying to company’s standard, raw materials, packaging material & finished products specifications and local statutory requirement.
„  To conduct in house food safety training to operation staffs and workers.
„  To manage customer complaints investigation and perform troubleshooting and drive process improvement program to ensure high standard of food safety and quality
„  Ensure all check sheets are correctly completed and all noncompliance found have had the correct action taken and signed off
„  Successfully implement the ISO 22000 and HALAL certification