: I am working as Service Supervisor North Region in Huawei devices has following roles and responsibilities
·         Supervising all the Huawei Service Center in North Region of Pakistan (Islamabad ,Rawalpindi &Peshawar)
·         Looking all after sales services of consumer business for Huawei handsets and mobile broadband devices
·         Responsible for service, customer support, experience and operation improvement planning, service network expansion and deployment in the north region.
·         Responsible to improve the operational efficiency of Huawei service centers
·         Responsible to maintain the service KPI’s
·         Routine Market visit to promote  awareness of Huawei after sales services among retailers and dealers
·         Prepare the Audit Reports of all service centers in north region.
·         Responsible for the Audit Complain of all the service centers with Huawei Policies
·         Provide CRM support  and resolving customer queries  regarding the Huawei devices
·         Organizing and managing the Service Activities in the Market
·         Responsible to evaluate and analyze the service data to improve the customer satisfaction
·         Routinely meetings to discuss the B2B Issues with our service partners
·         Responsible for the training of service staff regarding Huawei Products

2017 I was working in a spare part department as Procurement and Distribution Engineer has following roles and responsibilities.
• Buyback return (NONHHP & HHP)
• Technician safety stock of 11 branches monitoring, maintaining and distribution
• Forecasting and distribution of Non HHP Safety Stock among branches
• GSPN registration requests
• Creation of purchase orders For HHP and non HHP Spare parts through GSPN
• Procurement of spare parts
• Preparing buy back suggestions for Samsung team for the procurement of spare parts
• Procurement of spare parts for fast track orders
• Stores Management
• Warranty and claims management
• Overall operation of Spare Part distribution

I was working as an Electronics Support Engineer in TSM-UMG-Samsung Service Center Kingdom of SAUDI ARABIA. UMG-Samsung is the exclusive dealers for Samsung home appliances and consumer electronics in Saudi Arabia.
• Provide technical support in training of technicians all over the kingdom
• Manage all the GSPN activities with collaboration of Samsung Headquarter
• Provide the orientation training of all the new technician
• Deal all technical reports on Microsoft Dynamics GP and update the data of the customer on Database
• Provide CRM support
• Provide Support in repairing of Electronics Devices like AC, Refrigerator, and Fully automated control washing Machines. TV and AV products
• Approve and claim the warranties of all TV and AV product from all over KSA to Samsung i.e. RMA (return material assurance).To maintains the record of all RMA’s.

Internship did internship under national internship Program government of Pakistan in NUST SEECS.
• I worked on software define networking ,Linux and C language programming
• I worked as a teacher assistant with Dr Amir Shafi in Operating System Course

Internship did internship in MOBILINK at NOC NSS department .I learnt the following things
• GSM ,GPRS architecture
• Interfaces of GPRS,HLR, VLR
• Usage of Netact
• GPRS attach process
• PDP attach process, Roaming
• Testing of various prepaid Sims and office work

Internship did internship in OGDCL at mud logging department .Understanding the mud logging unit and wire line logging unit .

: Internship was internee at power electronics lab at NIE.I got two month internship with visual training in project
• Electronic voting machine for serial interfacing
• Power factor controller by reading voltage sample.