I used to manage the following resposibilities:
•         Hiring the best talent amongst the fresh and experienced candidates.
•         Conducting complete training sessions with both fresh and experienced agents.
•         Live monitoring the new CSRs and bottom performers to give them customized coaching by pin pointing the things they are lacking.

I used to manage the following respponsibilities:
•         Managing the QA team and guiding­­ them in call evaluations for various projects.
•         Coaching the new trainees as well experienced CSRs to help them get more sales by keeping the quality intact.
•         Sending daily, weekly and monthly QA evaluations reports to management as well as CSRs for an up to date performance review.

I used to perform the following duties:
•         Receiving live calls from UK to answer queries, give flight details and book tickets.
•         Making calls to clients who asked for cheap tickets online and building up a good relationship by providing best fares and satisfactory customer service.
•         Responding to online flight queries via email and quoting best suitable fares.

My job description was:
•         Confer with customers by telephone to provide information about products or services, take or enter orders, create or cancel accounts, or obtain details of complaints while working on multiple campaigns.
•         Determine charges for services requested and obtain credit card details for billing.
•         Contact customers to respond to voicemails or e-mails.
•         Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
•         Solicit sales of new or additional services or products.

My job description was: 
•         Deliver prepared sales talks, reading from scripts that describe auto insurance, in order to persuade potential customers to receive calls from 6 to 7 insurance companies to compare better options.(Lead generation)
•         Live transfer the interested customers for Auto warranty to a warranty specialist in the USA.
•         Record names, addresses, vehicle information, and reactions of prospects contacted.
•         Contact home owners in USA by telephone in order to solicit for re-mortgaging their house with Nation Star Mortgages and other options available and connect them in a conference with the bankers sitting in USA.

Job description:
•         Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
•         Determine price schedules and discount rates.
•         Review operational records and reports to project sales and determine profitability.
•         Monitor customer preferences to determine focus of sales efforts.
•         Prepare budgets and approve budget expenditures.

Job Descriptions:
•         Greet customers and ascertain what each customer wants or needs.
•         Describe cell phones and explain use, operation, and care of the phones to customers.
•         Compute sales prices, total purchases and receive and process cash or credit payment.
•         Prepare sales slips or sales contracts.
•         Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
•         Maintain records related to sales.
•         Ticket, arrange and display cell phones and accessories to promote sales.

Job Description:
•         Acknowledge and greet the customers with a smile.
•         Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
•         Compute sales prices, total purchases and receive and process cash or credit payment.
•         Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
•         Inventory stock and ordering new stock.
•         Ticket, arrange and display merchandise to promote sales.
•         Clean shelves, counters, and tables.
•         Open and close cash registers, performing tasks such as counting money, separating coupons, and vouchers, balancing cash drawers, and making deposits.