概要



I am writing to express my interest in the Technical Support position , With a solid background in troubleshooting hardware and software issues, coupled with exceptional customer service skills, I am confident in my ability to contribute effectively to your team.

In my previous role at  Airlink Communication Ltd , I provided technical support to clients, resolving issues efficiently and ensuring high levels of customer satisfaction. My experience includes diagnosing and resolving hardware and software problems, assisting with network configurations, and providing training to clients on product usage.

I am proficient in a wide range of operating systems, including Windows and MacOS, and have a strong understanding of networking concepts. Additionally, my excellent communication skills allow me to effectively convey technical information to non-technical users, ensuring a smooth resolution to their issues.

I am particularly drawn to Airlink Communication because of its reputation for innovation and commitment to customer satisfaction. I am excited about the opportunity to be part of a dynamic team and contribute to the success of your company.

Thank you for considering my application. I am eager to further discuss how my skills and experiences align with the needs. I am available for an interview at your earliest convenience and can be reached at
03316568635
mtabraiz_89@hotmail.com

Sincerely,
M.Tabraiz Ali

项目

hope rehabilitation center lahore

工作经历

公司标识
Freelancer
IT LINKS Narobi
Jan 2023 - 代表 | Lahore, Pakistan

IT support

公司标识
Asst Manager IT
Airlink communication pvt ltd
Sep 2019 - Dec 2022 | Lahore, Pakistan

·        Retail PRO Prism Deployment·        SAP integration with Retail Pro·        SAP B1 support·        Reporting Module·        Handling 15 Retail Stores in Retail Pro·        Handling distribution channel in SAP.·        SAP Hana deployment at Airlink Factory·        Retail Branches IT Infrastructure planning and implementation·        Sophos Firewall with enhanced Support, VPN restrictions, and multiple routes, User restrictions with mac filtering and load Balancing.·        Avaya Video Call conferencing networking and online support at remote locations·        SAP Bi Module deployment with ABACUS Team·        Foot Fall counter networking and reports with PFM retail management solutions.·        Payroll Solution Deployment (Decibel) with HRSG  

公司标识
IT Administrator
Wishkart. Pk & Shaheen Paper Mills
Aug 2018 - Sep 2019 | Lahore, Pakistan

●       Track and report key functional metrics to reduce expenses and improve effectiveness
●       Control spend and build a culture of long-term saving on procurement costs
●       Negotiating with external vendors to secure advantageous terms
●       Monitors network utilization and performance, implements procedures for network               optimization, reliability, and availability
●       Virtual environment with VM ware and Hyper V
●       In-house websites hosting
●       XERO software online support and troubleshooting
●       Active Directory
●       In house Development Team Leader.

公司标识
Technical Support Incharge
HKB
Jan 2013 - Nov 2018 | Lahore, Pakistan

Its really very good experience to work with this company.

公司标识
Technical Support & IT Procurement In charge
HKB (Pvt.)Ltd & Ahead Brands SMC (Pvt.) Ltd
Jan 2015 - Jul 2018 | Lahore, Pakistan

公司标识
Technical Support Executive
Feb 2011 - Jan 2013 | Lahore, Pakistan

学历

University of the Punjab
学士, 艺术学士, BA‎
Journalism
所占比重 55%
2014
Corvit Lahore
证书, Cisco Certified Network Professional (CCNP)‎
Networking
Completed
2011
Corvit Lahore
证书, CCNA‎
Networking
Completed
2011
Government College TownShip
中级/A级, , Faculty of Arts‎
General Science
等级 C+
2011
private
大学入学/0级, , Matric‎
Arts
2008

技能

熟练 Access Networks
中级 Account Management
熟练 Active Directory
熟练 Active Directory Experience
熟练 Analytical Abilities
熟练 Analyzing Information
熟练 Application Networking
初学者 AXD365
熟练 Bidding Strategies
熟练 Business Development
中级 Business Intelligence Projects
熟练 Caption Translation
熟练 Carrier Configuration
熟练 CCNP
熟练 Communication Skills
中级 Communiocationb Skills
熟练 Computer Hardware Installation
熟练 Computer Hardware Knowledge
熟练 Computer Network Operations
熟练 Computer Software
熟练 Configure VPN
熟练 Cooordination Skills
熟练 Corporate IT
熟练 Data Centre Management
熟练 Data Entry
熟练 Databases Backups
熟练 Delievry Planning
熟练 Desktop Administration
熟练 DHCP server
熟练 Domain Controller
熟练 Email Server
熟练 Employe Monitoring Software
熟练 ERP Technical Skills
熟练 Export Consignments Management
熟练 Exposure to SAP
中级 EXSI
熟练 Feedback Assessment
熟练 File Server Configuration
熟练 Handling Assignments
熟练 Hardware Command
中级 Hcm Implementation
熟练 Informati0on Technology Command
熟练 Initial Troubleshooting Of CCTV System
熟练 Installation and Software Configuration Skills
熟练 Internet Troubleshooting
熟练 Inventory Management Softwares
熟练 Inventory Planning Skills
熟练 IP Cameras Handling
熟练 IT Administration
熟练 IT Asset Management

语言

熟练 旁遮普语
熟练 乌尔都语
中级 英语

Tabraiz 联系人

Farhan Ali
Ovex Technologies