1. Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and humanresources policies, programs, and practices. 2. Maintains the work structure by updating job requirements and job descriptions for all positions. 3. Supports organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommendingchanges. 4. Prepares employees for assignments by establishing and conducting orientation and training programs. 5. Manages a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions. 6. Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; and counseling employees and supervisors. 7. Implements employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; and designing and conducting educational programs on benefit programs. 8. Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements, conducting investigations, maintaining records, and representing theorganization at hearings. 9. Enforces management guidelines by preparing, updating, and recommending human resource policies and procedures. 10. Retains historical human resource records by designing a filing and retrieval system and keeping past and current records. 11. Cultivates professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. 12. Completes human resource operational requirements by scheduling and assigning employees and following up on work results. 13. Manages human resource staff by recruiting, selecting, orienting, and training employees. 14. Advances human resource staff job results by counseling and disciplining employees; and planning, monitoring, and appraisingjob results. 15. Contributes to team effort by accomplishing related results as needed

Processing charges looking after billing and refunds Resolving customer isssues. Recooncilation with the third party conttractors.

Planning and Defining Scope
Activity Planning and Sequencing
Resource Planning
Developing Schedules
Time Estimating
Cost Estimating
Developing a Budget
Documentation
Monitoring and Reporting Progress
Strategic Influencing
Business Partnering

** Once Axact was reopened I worked for three months and then rejoin Tribe Consulting.

Manages the call center’s team of agents.
Circulates the room periodically every day to listen to conversations and provide instructions.
Remains available at all times for agents’ questions and concerns.
Handles calls from customers who wish to speak to a supervisor for whatever reason.
Monitors numbers of calls that agents handle each hour to ensure each agent is taking the required numbers of calls.
Informs management when wait times consistently remain too long so that management may
Making recommendation for hiring additional employees to prevent customers from hanging up and calling our competitor.
Reviews all call reports.
Maintains call agent attendance records.
Training and Development or new agents.
Meets with management to report the progress of the call agent team.
Provides helpful feedback and positive communication to motivate call agents.
Runs regular staff meetings with the call agent team.
Keeps up with industry news.
Communicates any company policy and procedure changes to call agents.

** Once Axact was reopened I worked for three months and then rejoin Tribe Consulting.

Keeping good relationship with client.
Make team motivated so that they can earn promotions as well
Making sure every individual is completing his target.
Keeping in view the team target, put extra efforts so that the team target is achieved by all means.
Try to avoid any type of refunds.
Not only making sure that team target is archived abut as well as mine too.
Student consoling and activating their online class.

** At the start of the tenure for first three months work as a direct sales agent as Business Development Executive and was promoted as QA executive after six months, and right after three months was promoted as Campaign Manager / Coordinator. Note that under my supervision and management we never got a single complain from our customers which was even admired by the Onshore client.

Keeping good relationship with the onshore client and customers.
Hiring and conducting test in coordination with Human ResourcesTraining and development.
Lead Generation.
Coach and guiding about the new updates.
Quality Assurance.
Calling customers for the confirmation of sale.
Uploading the sales on the sales portal.
Coordinating with the onshore.
Preparing and reconciling monthly invoice.
Marking strategies.
Shift scheduling of agents.
Creating incentive plans.
Train agents before client launch new services in the campaign.
Creating payroll and incentive sheets.

Act as the point of contact between the manager and internal/external clients.
Screen and direct phone calls and distribute correspondence.
Handle requests and queries appropriately.
Manage diary and schedule meetings and appointments.
Make travel arrangements.
Take dictation and minutes.
Source office supplies.
Produce reports, presentations and briefs.
Devise and maintain office filing system

Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks.
Checking and comparing the daily reports.
Voucher checking and maintain the records.\Account open as per the State Bank of Pakistan set criteria.
Maintaining good public relationship for deposits.
Create a strong workforce by developing competent individuals in the banking operations team.
Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed.
Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
Delegate tasks to members of the operations team.
Handle Internal and External (State Bank of Pakistan Audit Team) to maintain the branch rating.
Handling deceased cases and correspondence.
Provisional budgeting and expense approvals
Reconciliation of daily branch report and reversing the wrong entries.Customer support (Bank statements/Account Maintain Certificates/WH Tax Certificates and others).
In and out clearing along with the same day clearing.
Checking opening and closing of cash along with the cashier and cashier book.

Organizing meetings and managing databases
Ordering stationery and maintaining of furniture.
Dealing with correspondence, complaints and queries.
Preparing letters, presentations and reports.
Supervising and monitoring the work of administrative staff.
Managing office budgets.
Implementing and maintaining procedures/office administrative systems.
Assisting the organization’s Human Recourses function by keeping personnel records up to date, arranging interviews and so on.
Preparing raining material.
Training and development.