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概要
- Dynamic and results-oriented Professional with over 8+ years of experience in a variety of industries that includes Customer Services, Telecommunication & IT sector in the area of client/ customer service, addressing inquiries/ complains to deliver highly competitive services to our clients.
- Instrumental in implementing value added customer strategies, building relationships, training team, communicating, problem-solving; highly skillful in providing consultative service and aptitude to uphold relationships.
- Persuasive communicator, hard-worker & willingness to collaborate with colleagues/ managers to achieve goals. As well as act as a successor to the manager, to lead the team, to achieve the performance goals, set by the management.
- Highly effective communicator and team leader with proven ability to build long-term relationships with internal/ external customers by establishing a high level of confidence and trust.
- Excellent time management skills with recognized aptitude to work accurately and quickly prioritize, coordinate and consolidate tasks; resilient with a high level of personal integrity and energy experience.
工作经历
Assistant Manager Product / Customer Support
Responding to customer inquiries, complains, questions, and suggestions as per the defined process guidelines.
Providing Pre and Post Sales Support to customers over emails and phone.
Getting abreast of ROZEE tools and services
Performing customer verification
Using company provided software tools
Proofreading content before it goes Live over the website
Following-up on missing information by the employers
Dealing directly with customers over the phone and via e-mails
Keeping records of details and inquiries of customer complaints and take action accordingly
Creating and maintain warm & strong client relationship by assisting them in using ROZEE products.
Business Oprations Specialist
Responding to customer inquiries, complains, questions, and suggestions as per the defined process guidelines.
Providing Pre and Post Sales Support to customers over emails and phone.
Using company provided software tools
Dealing directly with customers over the phone and via e-mails
Keeping records of details and inquiries of customer complaints and take action accordingly
Creating and maintain warm & strong client relationship.
Customer Care Representative
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